59
ENGLISH
PROBLEM
CAUSE
SOLUTIONS
synoptic panel is off
no mains voltage
check that the power cable is
connected; check the fuse (on power
socket, page 36)
remote control (optional) not working
too far from stove
move closer to the stove
remote control battery flat
check the battery and if necessary,
replace it
output air is not hot
too much soot in exchanger
clean the hearth exchanger using the
specific rods (see page 61)
the flame does not appear (remember
that it should appear 5 minutes after
pressing the 0/1 key)
the feed screw has not been filled
fill the feed screw
(see paragraph regarding ignition,
page 53)
does not ignite
accumulation of unburnt residue in
the combustion chamber
clean combustion chamber
“Battery check” displayed on the
synoptic panel
the backup battery inside the
control board is flat
replace the backup battery
the ignition/shutdown phase does not
start at the preset time
incorrect settings:
current time
program activation
activation of the daily program
verify in accordance with guidelines
POSSIBLE TROUBLESHOOTING
TROUBLESHOOTING ADVICE
(for the DEALER)
1) Verific./air flow
(intervenes if the flow sensor detects insufficient combustion air flow).
Shuts down due to insufficient circulation in the combustion chamber
Flow may be insufficient if the door is open or does not close properly (e.g. flawed seal), if there is a problem with the
air inlet or smoke extraction, if the combustion chamber is blocked or the flow sensor is dirty (clean with dry air).
Check flow sensor limits (within the parameters indicated for the DEALER).
The depression alarm may also be
signalled during ignition.
2) Verific./extract.
(intervenes if the revolution sensor of the smoke extractor detects an anomaly)
Shuts down due to an anomaly in the revolution sensor of the smoke expulsion motor
- check smoke extractor functionality (connection of the revolution sensor)
- check smoke channel for dirt
- check electrical system (earth)
3) Stop/Flame
(intervenes if the thermocouple detects a smoke temperature that is lower than that which is set, thereby
interpreting it as a failure)
shuts down due to a drop in the smoke temperature
The flame may not go on for the following reasons:
- lack of pellets
- too many pellets have suffocated the flame
- the maximum thermostat has intervened (this is rare but occurs in an excessive smoke temperature)
