11.8
Troubleshooting
Problem
Solution
Chapte
r
No network connection
Configure the network settings manually.
Or: Determine whether a problem with the network
exists. If necessary, talk to the network administrator.
Querx reacts slowly
Check the
Memory usage
value on the page
Maintenance
/ Firmware
. If this is above 70%, please close redundant
browser tabs.
Forgotten user password
Reset the configuration
Network configuration unknown
Configure the network settings manually.
Or: Reset the network settings
NTP / Email / Cloud not working
Ensure that you have configured a valid DNS server
I need to log into the web interface
regularly to configure the device
Increase the value for
Session timeout
in the user
management section.
The system no longer works after a
firmware update
If you have saved a second firmware image on the
device, activate it.
If you encounter any problems not discussed in this
manual, please contact the manufacturer egnite
directly. The contact details can be found in chapter
12.9 Manufacturer and Contact Details
Furthermore, a tutorial that will help you narrow down
possible issues is available at
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