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9. Troubleshooting
Incorrect number of blue
flashes on the Gateway
during the House Coding
process
If you are unable to house code some devices to the Gateway, you may need to move
the Gateway or position another Alarm to act as a “repeater” between the device(s)
which is (are) not communicating with the Gateway to shorten the path and/or by-pass
an obstacle which is blocking the RF signal.
Factory Reset
Sometimes in order to resolve an RF communication issue it may be necessary to reset
(factory reset) and House Code all the RF devices again. To reset the Gateway, press and
hold the House Code button until the blue LED starts to flash. Release immediately.
House Code error
message on SmartLINK
®
App when uploading
Press “Retry” to upload again.
Check internet
connection message on
SmartLINK
®
App
This means that your phone has no mobile service.
Move to an area where your mobile service is restored.
