Section 6 -
Page 1 of 4
3121-9001-0167_EN.03.00_QT_Manual
04/2016
Section 6
Troubleshooting Guide and Error Messages
Operational Error Messages
MESSAGE OR
PROBLEM
DESCRIPTION
RESOLUTION
Analyzer warming up
The analyzer is warming up
Wait for the analyzer to
warm up
Screen shows
‘Insert
New Cartridge’
and
‘Close Door’
even
when the door has
been closed
The door switch in the analyzer may
be faulty, or the analyzer may not
be able to read the barcode on the
cartridge
Check the cartridge barcode label for
damage and that the door is properly
closed and that there is nothing in
the way*
Screen shows
‘Pull
Slide Forward’
even
after the slide has been
pulled forward
Either the red slide has not been
pulled far enough forward, or it is
faulty
Make sure the cartridge is sitting
correctly and the red slide is correctly
pulled forward. Then close the
analyzer door*
Screen shows
‘Remove
Old Cartridge’
when
a new cartridge
is inserted.
Either a used cartridge has been
inserted or the test cartridge is faulty
Remove cartridge, close the door
and allow the system to return to the
home screen. Repeat test with a new
cartridge.*
Screen shows ‘Result
Low’ or ‘Result High’
when test completed.
Result is outside the analytical
measurement range. Refer to the test
kit IFU, linearity and test range for
more details.
Repeat the test, if you get a
repeat result with the same message
and have successfully run control
samples then report the result as less
than (if Result Low) or greater than
(if Result High) the test range limits.
Note: a repeat test may report a result
close to but within the test range
limits, in which cas the result can be
reported. The patients clinical history
needs careful consideration when
interpreting results which are reported
close to the test range limits.
Error 01
The analyzer temperature sensor has
failed
Contact your local distributor or
customer support
Ambient temperature
outside analyzer
operating range
(Error 02)
The temperature of the room is
outside the analyzer’s working range
of 18 to 30°C (64 to 86°F)
Do not turn off the analyzer.
Make sure that the room temperature
is within
18 to 30°C (64 to 86°F)
Once achieved the home screen will
be displayed automatically*
Error 03
The analyzer temperature is unstable
Turn off the analyzer, allow it to reach
room temperature and turn it on
again. Make sure that the analyzer is
sited away from draughts*
To access the log files listing results or error messages please refer to the
Retrieving a Result from the Analyzer Memory
section of this User Manual.
*
If the problem continues, contact your local distributor or customer support.
Summary of Contents for Quo-Test
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