Section 7 -
Page 1 of 2
3121-9001-0167_EN.03.00_QT_Manual
04/2016
Section 7
Customer Support
If you cannot resolve your problem
by reference to the Troubleshooting
Guide, contact your local distributor
or customer support on the telephone
number or email address listed below
for advice and technical assistance.
Provide the following information when
contacting customer support:
• Analyzer Serial Number (SN) (found
on the rear panel label), see Section 3.
• Test Cartridge lot number.
• Quality Control Kit lot number and
results, if available.
Reporting Test System Problems
Users should report problems with
their Quo-Test Analyzer, its reagents or
controls to their local distributor
and/or direct to EKF-diagnostic GmbH
Customer Support.
Phone: +49 39203 511 414
Email: support@ekf-diagnostic.de
Warranty
EKF-diagnostic GmbH warrants to
the original purchaser, for a period of
12 months from the date of invoice,
that the Quo-Test Analyzer System
is free from defects in materials and
workmanship. In the event of failure
within the warranty period, EKF-
diagnostic GmbH will repair or replace
the system, or part thereof, at their
discretion, provided it has not been
subjected to accident, alteration, misuse
or abuse. EKF-diagnostic GmbH shall
not be liable to the purchaser or any
third party for any loss, inconvenience,
or damage, whether direct, incidental,
consequential or otherwise, resulting in
any breach of this warranty.
Disposal of the Analyzer
The Quo-Test Analyzer has been
designed for a long and fault-free
life. However, excessive wear on
the mechanisms may result in error
conditions and may indicate that the
analyzer has reached the end of its
useful life.
The analyzer must then be disposed
of according to local regulations
concerning the disposal of electronic
items in general.
The WEEE Directive 2002/96/EC defines
the basis for regulations in the EU.
Contact your local distributor or
customer support for advice on
collection and disposal.
Summary of Contents for Quo-Test
Page 1: ...User Manual Quo Test Diagnostics for life ...
Page 32: ...3121 9001 0167 ...
