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TROUBLESHOOTING MOVIE PLAYBACK ISSUES
Troubleshooting Movie Playback Issues
If you experience any of the problems below while using the product, please
check the following:
I cannot find a file in the Photo & Video.
-
Check whether the files saved on your USB storage device can be
read by the PC.
-
Select to see if Filter is set to Photo & Video.
I see a message that says the file is not supported.
-
Check that the file plays without any problems on the video player
on a PC. (Check for file damage.)
-
Check that the file extension is supported.
-
Check that the resolution is supported.
-
Check that the video codec is supported.
-
Check that the frame rate is supported.
I cannot see the subtitles.
-
Check that the file plays without any problems on the video player
on a PC. (Check for file damage.)
-
Check that the video and subtitle files have the same name.
check that both the video file and the subtitle file are in the same folder.
-
Check that the subtitle file format is supported.
-
Check that the language is supported.
(You can check the language of the subtitle file by opening the file in
the Notepad.)
-
If subtitles encoding is incorrectly set, subtitles may not be displayed
properly.
-
Select > in the control panel at the bottom of the video playback
screen and change the Code Page value.
If you play a video file stored on another device by using the content sharing
feature, subtitles may not be available depending on the programme you use.
Subtitles are not supported if you are playing video through an NAS unit. Consult
your NAS manufacturer.
My USB storage device is not recognised when connected.
-
Check whether it is a USB storage device supported by the TV.
TROUBLESHOOTING (Cont.)
