© ELAN Home Systems 2008 • All rights reserved. Page 51
E L A N H O M E S Y S T E M S
XP8.4
Wireless Color Touch Panel
5. Troubleshooting
Symptom
Possible Cause
Solution
XP8.4 does not turn ON
Battery discharged
Recharge battery by con-
necting charger to charg-
ing port on XP8.4
XP8.4 battery does not
charge
1. Wall charger plugged
into outlet that has no AC
voltage
Plug into confirmed live
wall socket
2. Wall charger defective
Replace charger
3. Battery defective
Replace battery
Unable to download
VIA!TOOLS program to
XP8.4 and/or SS1
1. Ethernet wiring to SS1
is incorrect/disconnected/
defective
Verify and correct Ethernet
wiring
2. SS1 not ready to con-
nect
Press DOWNLOAD
ENABLE BUTTON on SS1
3. Incorrect VIA!TOOLS
download procedure
carefully follow download
steps in this manual and
in VIA!TOOLS Help file
XP8.4 won’t control devic-
es, zones, etc.
1. Router locked up
Reset/Reboot Router
Reset/Reboot SS1
2. XP8.4 and/or Router
security settings incorrect-
Verify settings on XP8.4
and Router
3. System control wiring
(IR/RS-232) incorrect
Verify and correct control
wiring
4. Incorrect programming
(wrong zone, missing IR/
RS-232 commands, incor-
rect sequences, etc.)
Verify and correct
VIA!TOOLS programming
Cannot connect to the
Internet
1. WAP issues
Verify WAP communica-
tion
2. Internet Service
Provider issues
Verify internet connection
from wired connection
3. Router/Modem issues
Reset/Reboot Router and/
or modem
4. Firewall issues
Check/verify firewall set-
tings - ensure firewall/
security settings will allow
Internet connection for
XP8.4
Unable to “Choose a
Wireless Network”, field
is blank
Windows XP error
Select “Repair this
Connection” from the
Network Tasks menu.
Windows will repair the
wireless connection