Elastic Networks 08-01002-01, Installation Manual

Page 1: ...08 01002 01 Elastic Networks Elite Modem Installation Guide Document Version Standard Document Revision 2 01 Publication Date November 1999 ...

Page 2: ...lated or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks EtherLoop is a trademark of Elastic Networks IBM is the trademark of International Business Machines Incorporated Windows 95 Windows NT and Windows 3 1 are trademarks of Microsoft Incorporated Quadra 610 OS 7 5 Mac and Macintosh are trademarks of Apple Computer ...

Page 3: ...s document is subject to change without notice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 01002 01 Document Version Standard Document Revision 2 01 Publication Date November 1999 ...

Page 4: ...ii Revision 2 01 Elite Modem Installation Guide 08 01002 01 ...

Page 5: ... 01 Elite Modem Installation Guide 08 01002 01 Publication history November 1999 Standard document Revision 2 01 released for general publication October 1998 Standard document initial release for general publication ...

Page 6: ...Revision 2 01 Elite Modem Installation Guide 08 01002 01 iv ...

Page 7: ... Included with the Elite Modem 1 3 Task Installing the Modem 1 5 Modem Indicators 1 6 Status and Activity Indicators 1 6 Additional telephones on the modem phone line 1 7 Task Installing the Desk Mount Filter 1 8 Task Installing the Wall Mount Filter 1 9 Appendix A Troubleshooting A 1 Appendix B Regulatory Information B 1 FCC Compliance Information B 1 FCC Information to User B 2 Customer Instruct...

Page 8: ...vi Contents Revision 2 01 Elite Modem Installation Guide 08 01002 01 ...

Page 9: ...individual safety as well as the safety of your equipment These precautions include but are not limited to the following Read and understand all instructions Place your modem on a stable surface Dropping the modem can cause damage that is not covered under the manufacturer s warranty Do not disassemble the modem Opening the unit may expose you to electrical shock Use caution when installing or mod...

Page 10: ...gured in your computer Any computer MAC PC UNIX workstation that can run Windows 3 1 or OS5 or higher can be used with the Elite Modem Network Address Internet Protocol IP address from your Internet service provider or corporate IS network administrator Simply ask for the IP address requirements for your connection Your Internet service provider must use TCP IP protocol Only one Elite Modem per ph...

Page 11: ... contents This chapter includes the following information Chapter task list This chapter includes the following tasks Table 1 1 Topic See The Elite Modem page 1 2 Materials Included with the Elite Modem page 1 3 Modem Indicators page 1 6 Additional telephones on the modem phone line page 1 7 Task See Installing the Modem page 1 5 Installing the Desk Mount Filter page 1 8 Installing the Wall Mount ...

Page 12: ...tem EtherLoop is an Elastic Networks technology that supports high speed data simulaneously with voice using existing phone lines If the other network components of the EtherLoop system have not been correctly installed the Elite modem will not work Contact your service provider or distributor technical support if you have problems completing the installation Always on Internet connection The Elit...

Page 13: ...cility and a 10Base T Ethernet RJ 45 interface to connect the Ethernet cable from the end user PC The following table shows the components included in the Elite Modem package If you are missing any item contact your product distributor for a replacement Table 1 2List of Materials Description Item Elite Modem Class 2 5V AC Power Supply 10Base T Ethernet Cable Assembly RJ 45 8 PIN 8 Conductor Cable ...

Page 14: ...1 4 Installing the Elite Modem Revision 2 01 Elite Modem Installation Guide 08 01002 01 Elite Modem User s Guide Table 1 2List of Materials Description Item ...

Page 15: ...phone line cord to a telephone wall jack Disconnect the telephone line cord from the telephone wall jack and insert it into the jack in the rear of the modem identified with this icon 4 Connect the RJ 11 modular phone cord to the connector on the rear of the modem labeled To Wall Jack This connector is identified with a telephone line symbol 5 Insert the other end of the phone cord into the teleph...

Page 16: ...f the Elastic Networks Elite Modem has six status and activity indicators Currently four of the indicators are used The indicators provide you with modem status and diagnostic information as listed in the following table Table 1 2 Elite Modem Front Panel Indicators Position left to right Indicator 1 Reserved 2 Power 3 PC 4 Network 5 Transfer 6 Reserved ...

Page 17: ...tension phones etc you may need an external filter Test all additional lines for correct operation no data noise while the Elite Modem is running and in service If you hear noise interference while using an extension phone you may need to install a telephone filter between that phone and its wall jack Test all extension telephones for noise interference and install filters as needed using the task...

Page 18: ...lter Connections Step Action 1 Check for a dial tone 2 Disconnect the telephone line cord from the wall jack and insert it into the jack on the filter identified with this telephone icon 3 A 7 foot RJ 11 telephone line cord is supplied with the filter Connect one end of the line cord into the jack on the filter identified with this icon 4 Plug the other end of the 7 foot line cord into the wall ja...

Page 19: ... upward and pulling it away from the mounting pins The telephone may have a short pig tail line cord connecting it to the jack If the phone has a pig tail line cord disconnect it from the wall jack 7 Plug the filter s short pig tail line cord into the wall jack 8 Install the wall mount filter by placing it over the wall jack and sliding it downward until it is seated on the mounting pins 9 Plug th...

Page 20: ...1 10 Installing the Elite Modem Revision 2 01 Elite Modem Installation Guide 08 01002 01 ...

Page 21: ...ht is OFF Make sure the cable between the Etherport or modem and the back of the computer is properly connected If the PC Light remains off try another cable If the indicator is still not lit call distributor technical support 2 Transfer Light is OFF This light will briefly blink GREEN when the computer attempts to send data and briefly blink when data is sent to the computer If it doesn t light w...

Page 22: ... technical support 5 Network Light is Yellow The modem is trying to synchronize with the service provider Make sure the modem is at least 12 inches from the monitor Wait three minutes for the light to turn steady GREEN which indicates they are synchronized and data should transfer If Network Light doesn t turn GREEN in three minutes call your service provider phone company If you are on a corporat...

Page 23: ...all your phone service and ask them to check the line for noise If they assure you that the noise problem is not with their equipment check your phone unit Noise interference on the telephone connected to the modem The Elite Modem has a built in filter to prevent this The noise could be a faulty line cord phone the Elite Modem or it could be coming from your phone service Try to eliminate these po...

Page 24: ...em supports only one computer at a time Your computer may inadvertently be connected logically or physically into a hub or other network configuration that looks like multiple computers to the modem Call your corporate IS network administrator and have any other computers removed from the modem Your PC cannot communicate with your Internet service provider First make sure that all network software...

Page 25: ...ement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference receive including interference that may cause undesired operation 2 1077 a 3 Responsible Party FCC 2 909 Elastic Networks 6120 Windward Parkway Suite 100 Alpharetta GA 30005 Phone 678 297 3100 F...

Page 26: ...ons The Phone Filters comply with part 68 of the FCC Rules On the back of this equipment is a designator that contains the FCC registration number and ringer equivalence for this equipment If requested this information must be provided to the telephone company The equipment uses the following standard connections and codes USOC RJ 11 The Ringer Equivalence Number REN shown on the filter is used to...

Page 27: ... resolved The equipment can not be used on public coin phone service provided by the telephone company Connection to party lines is subject to state tariffs contact the state public utility commission public service commission or corporation commission for information No repairs can be performed by the user If you experience trouble with this equipment and or for repair and warranty information pl...

Page 28: ...acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation in service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications com pany cause to r...

Page 29: ...hin the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the modem it may be replaced with a refurbished modem of the same design and color If it should become necessary to repair or replace a defective or malfunctioning modem under this warranty provisions of this warranty shall apply ...

Page 30: ...quential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this modem either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of modems used or bought for use primarily for personal family or household purposes...

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Page 32: ...lastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 01002 01 Document Version Standard Document Revision 2 01 Publication Date November 1999 Printed in the United States of America ...