Elastic Networks StormPort 400, Installation Manual

Page 1: ...08 01137 01 Elastic Networks StormPort 400 Modem Installation Guide Document Version Standard Document Revision 1 00 Publication Date September 2000 ...

Page 2: ...e copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks EtherLoop is a trademark of Elastic Networks IBM is the trademark of International Business Machines Incorporated Windows 95 Windows NT and Windows 3 1 are trademarks of Microsoft Incorporated Quadra 610 OS 7 5 Mac and Macintosh are trademar...

Page 3: ...d in this document is subject to change without notice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 01137 01 Document Version Standard Document Revision 1 00 Publication Date September 2000 ...

Page 4: ...ii Revision 1 00 StormPort 400 Modem Installation Guide 08 01137 01 ...

Page 5: ...odem name from Elite to StormPort 400 June 2000 Document revised to reflect changes in the type and usage of Inline and Wall Mount filters April 2000 Standard document released for general publication November 1999 Standard document Revision 1 00 released for general publication October 1998 Standard document initial release for general publication ...

Page 6: ...Revision 1 00 StormPort 400 Modem Installation Guide 08 01137 01 iv ...

Page 7: ...400 Modem 1 2 Materials Included with the StormPort 400 Modem 1 3 Installing the Modem 1 5 Dip Switches 1 6 LED Panel 1 6 Installing the Inline Filter 1 8 Appendix A Troubleshooting A 1 Appendix B Regulatory Information B 1 FCC Compliance Information B 1 FCC Information to User B 2 Customer Instructions B 2 Industry Canada Compliance Information B 4 Appendix C Warranty and Disclaimers C 1 Coverage...

Page 8: ...vi Contents Revision 1 00 StormPort 400 Modem Installation Guide 08 01137 01 ...

Page 9: ...ere to for your individual safety as well as the safety of your equipment These precautions include but are not limited to the following Read and understand all instructions Place your modem on a stable surface Dropping the modem can cause damage that is not covered under the manufacturer s warranty Do not disassemble the modem Opening the unit may expose you to electrical shock Use caution when i...

Page 10: ...dard RJ 45 connector must be installed and configured in your computer Any computer MAC PC UNIX workstation that can run Windows 3 1 or higher or OS5 or higher can be used with the StormPort 400 Modem Network Address Internet Protocol IP address from your Internet service provider corporate IS network administrator or hotel front desk Simply ask for the IP address requirements for your connection ...

Page 11: ...res for the modem and support equipment Chapter contents This chapter includes the following information Chapter task list This chapter includes the following tasks Table 1 1 Topic See The StormPort 400 Modem page 1 2 Materials Included with the StormPort 400 Modem page 1 3 Dip Switches page 1 6 LED Panel page 1 6 Task See Installing the Modem page 1 5 Installing the Inline Filter page 1 8 ...

Page 12: ...Elastic Networks technology that supports high speed data simulaneously with voice using existing phone lines If the other network components of the EtherLoop system have not been correctly installed the StormPort 400 Modem will not work Contact your service provider or distributor technical support if you have problems completing the installation Always on Internet connection The StormPort 400 Mo...

Page 13: ...oice facility and a 10Base T Ethernet RJ 45 interface to connect the Ethernet cable from the end user PC The following table shows the components included in the StormPort 400 Modem package If you are missing any item contact your product distributor for a replacement Table 1 2 List of Materials Description Item StormPort 400 Modem Class 2 5V AC Power Supply 10Base T Ethernet Cable Assembly RJ 45 ...

Page 14: ...1 4 Installing the StormPort 400 Modem Revision 1 00 StormPort 400 Modem Installation Guide 08 01137 01 Inline Filter Table 1 2 List of Materials Description Item ...

Page 15: ...RJ 11 modular phone line cord to a telephone wall jack Disconnect the telephone line cord from the telephone wall jack and insert it into the jack in the rear of the modem identified with this icon 4 Connect the RJ 11 modular phone cord to the connector on the rear of the modem labeled To Wall Jack This connector is identified with a telephone line symbol 5 Insert the other end of the phone cord i...

Page 16: ...ng Do not change these dip switches However should the switches be changed inadvertently the default setting for the dip switches are detailed in the following table LED Panel The front panel of the StormPort 400 Modem has four LED status and activity indicators These indicators provide modem status and diagnosic information as listed in the following table Table 1 2 Dip Switches Default Setting P...

Page 17: ...er 2 Computer LED This LED is green when there is a connection between the modem and the computer 3 Network LED This light is green and flashes when the modem is transferring data to and from the computer 4 Transfer LED Generally this light is green and flashes when the modem is transferring data to and from the Internet When the light is flashing yellow it is training communicating with equipment...

Page 18: ...nline Filter per device Follow these instructions precisely to install the Desk Mount Filter If the telephone filter is installed incorrectly reversed the filter will not allow voice signals to pass To install the Inline filter simply disconnect the telephone line cord connecting the other device from the wall jack and insert it into the jack on the inline filter Plug the filter s pig tail end int...

Page 19: ...EtherPort this light is off However if connected to a modem make sure the cable between the modem and the back of the computer is properly connected If the PC Light remains off try another cable If the indicator is still not lit call distributor technical support 2 Transfer Light is OFF This light will briefly blink GREEN when the computer attempts to send data and briefly blink when data is sent ...

Page 20: ...tributor technical support 5 Network Light is Yellow The modem is trying to synchronize with the service provider Make sure the modem is at least 12 inches from the monitor Wait three minutes for the light to turn steady GREEN which indicates they are synchronized and data should transfer If Network Light doesn t turn GREEN in three minutes call your service provider phone company If you are on a ...

Page 21: ... 11 Call your phone service and ask them to check the line for noise If they assure you that the noise problem is not with their equipment check your phone unit Noise interference on the telephone connected to the modem The StormPort 400 Modem has a built in filter to prevent this The noise could be a faulty line cord phone the StormPort 400 Modem or it could be coming from your phone service Try ...

Page 22: ... 400 Modem supports only one computer at a time Your computer may inadvertently be connected logically or physically into a hub or other network configuration that looks like multiple computers to the modem Call your corporate IS network administrator and have any other computers removed from the modem Your PC cannot communicate with your Internet service provider First make sure that all network ...

Page 23: ...nce Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions a This device may not cause harmful interference and b This device must accept any interference receive including interference that may cause undesired operation 2 1077 a 3 Responsible Party FCC 2 909 Elastic Networks 6120 Windward Parkway Suite 100 Alpharetta GA 30005 Phone 678 29...

Page 24: ...for help Customer Instructions The Phone Filters comply with part 68 of the FCC Rules On the back of this equipment is a designator that contains the FCC registration number and ringer equivalence for this equipment If requested this information must be provided to the telephone company The equipment uses the following standard connections and codes USOC RJ 11 The Phone Filters also comply with pa...

Page 25: ...ne company may request that you disconnect the equipment until the problem is resolved The equipment can not be used on public coin phone service provided by the telephone company Connection to party lines is subject to state tariffs contact the state public utility commission public service commission or corporation commission for information No repairs can be performed by the user If you experie...

Page 26: ... an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation in service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications com pany cause ...

Page 27: ... within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the modem it may be replaced with a refurbished modem of the same design and color If it should become necessary to repair or replace a defective or malfunctioning modem under this warranty provisions of this warranty shall ap...

Page 28: ...onsequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this modem either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of modems used or bought for use primarily for personal family or household purp...

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Page 30: ...e Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 01137 01 Document Version Standard Document Revision 1 00 Publication Date September 2000 Printed in the United States of America ...