Elastic Networks StormPort 405, Installation Manual

Page 1: ...08 01141 01 Elastic Networks StormPort 405 Modem Installation Guide Document Version Standard Document Revision 1 00 Publication Date September 2000 ...

Page 2: ...e copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks EtherLoop is a trademark of Elastic Networks IBM is the trademark of International Business Machines Incorporated Windows 95 Windows NT and Windows 3 1 are trademarks of Microsoft Incorporated Quadra 610 OS 7 5 Mac and Macintosh are trademar...

Page 3: ...d in this document is subject to change without notice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 01141 01 Document Version Standard Document Revision 1 00 Publication Date September 2000 ...

Page 4: ...iv Revision 1 00 StormPort 405 Modem Installation Guide 08 01141 01 ...

Page 5: ...v Revision 1 00 StormPort 405 Modem Installation Guide 08 01141 01 Publication history September 2000 Standard document released for general publication ...

Page 6: ...Revision 1 00 StormPort 405 Modem Installation Guide 08 01141 01 vi ...

Page 7: ...ernet connection 1 12 Factory tested components 1 12 Materials Included with the StormPort 405 Modem 1 13 Task Installing the Modem 1 15 Modem Indicators 1 16 Status and Activity Indicators 1 16 Additional telephones on the modem phone line 1 17 Appendix A Troubleshooting A 1 Appendix B Regulatory Information B 1 FCC Compliance Information B 1 FCC Information to User B 2 Customer Instructions B 2 ...

Page 8: ...8 Contents Revision 1 00 StormPort 405 Modem Installation Guide 08 01141 01 ...

Page 9: ...for your individual safety as well as the safety of your equipment These precautions include but are not limited to the following Read and understand all instructions Place your modem on a stable surface Dropping the modem can cause damage that is not covered under the manufacturer s warranty Do not disassemble the modem Opening the unit may expose you to electrical shock Use caution when installi...

Page 10: ... RJ 45 connector must be installed and configured in your computer Any computer MAC PC UNIX workstation that can run Windows 3 1 or higher or Mac OS5 or higher can be used with the StormPort 405 Modem Network Address Internet Protocol IP address from your Internet service provider corporate IS network administrator or hotel front desk Simply ask for the IP address requirements for your connection ...

Page 11: ...ns the installation procedures for the modem and support equipment Chapter contents This chapter includes the following information Table 1 1 Topic See The StormPort 405 Modem page 1 12 Materials Included with the StormPort 405 Modem page 1 13 Modem Indicators page 1 16 Additional telephones on the modem phone line page 1 17 Installing the Ethernet Port page 1 20 ...

Page 12: ...oop System The StormPort 405 is a component of an EtherLoop system EtherLoop is an Elastic Networks technology that supports high speed data simulaneously with voice using existing phone lines If the other network components of the EtherLoop system have not been correctly installed the StormPort 405 Modem will not work Contact your service provider or distributor technical support if you have prob...

Page 13: ...ces to connect the existing voice facility and a 10Base T Ethernet RJ 45 interface to connect the Ethernet cable from the end user PC The following table shows the components included in the StormPort 405 package If you are missing any item contact your product distributor for a replacement Table 1 2 List of Materials Description Item StormPort 405 Modem Class 2 5V AC Power Supply Cable Assembly R...

Page 14: ...11 modular phone line cord to the telephone wall jack Insert one end of the RJ 11 cord into the telephone wall jack and insert the other end into the jack in the rear of the StormPort 405 as shown below 3 Slide the phone set onto the StormPort 405 as shown below 4 Connect the StormPort 405 to the phone set with the second RJ 11 connector attached to the phone 5 The StormPort 405 is connected to th...

Page 15: ...he rounded plug end of the power supply cord into the 5V AC connector on the rear of the StormPort 405 8 Plug the power supply into wall outlet This completes the StormPort 405 physical installation At this point the Link and Data Status indicator lights should be green Note See Modem Indicators on page 1 16 for more information on the StormPort 405 LED indicators STOP You have completed this task...

Page 16: ...1 Modem Indicators Status and Activity Indicators The side StormPort 405 has two status and activity indicators The LINK LED indicates a connection between the StormPort 405 and the computer has been established The DATA LED indicates data transfers between the StormPort 405 and computer are taking place ...

Page 17: ...nversations However if there are additional phones on different jacks connected to the same line as the StormPort 405 extension phones etc an external filter may be needed It is recommended that all filters be installed Test all additional lines for correct operation no data noise while the StormPort 405 is running and in service You can order voiceband filters from the StormPort 405product distri...

Page 18: ...r is installed incorrectly reversed the filter will not allow voice signals to pass See Figure 1 1 Desk Mount Filter Connections Step Action 1 Check for a dial tone 2 Disconnect the telephone line cord from the wall jack and insert it into the jack on the desk filter 3 Plug the filter s pig tail end into the wall jack 4 Verify there is a dial tone If a dial tone is not present check all connection...

Page 19: ...it upward and pulling it away from the mounting pins The telephone may have a short pig tail line cord connecting it to the jack If the phone has a pig tail line cord disconnect it from the wall jack 3 Plug the filter s short pig tail line cord into the wall jack 4 Install the wall mount filter by placing it over the wall jack and sliding it downward until it is seated on the mounting pins 5 Plug ...

Page 20: ...stallations where the reach of the StormPort 405 needs to be extended The user simply connects to the RJ 45 connector on the Ethernet port rather than the ethernet port on the StormPort 405 Step Action 1 Insert the RJ 45 connector of the Ethernet Port into the ethernet port on the StormPort 405 2 To connect the computer to the Ethernet Port insert one end of the RJ 45 network cable into the Ethern...

Page 21: ...der 1 PC Light is OFF If connected to a StormPort 405 make sure the cable between the modem and the back of the computer is properly connected If the PC Light remains off try another cable If the indicator is still not lit call distributor technical support 2 Data Light is OFF This light will briefly blink GREEN when the computer attempts to send data and briefly blink when data is sent to the com...

Page 22: ...technical support 5 Link Light is Yellow The StormPort 405 is trying to synchronize with the service provider Make sure the StormPort 405 is at least 12 inches from the monitor Wait three minutes for the light to turn steady GREEN which indicates they are synchronized and data should transfer If Link Light doesn t turn GREEN in three minutes call your service provider phone company If you are on a...

Page 23: ...e it to replace the suspect phone and reconnect the StormPort 405 A new phone may eliminate the noise If the noise persists call distributor technical support Low data throughput rates It seems to take a long time to download files to your computer File transfer rates depend not only on the StormPort 405 but also on the speed of your computer the network that you are communicating through ISP corp...

Page 24: ... properly installed and configured Double check to make sure the IP address is correct Call your telephone service provider and make sure Modem service is enabled Next call your ISP help desk If you are on a corporate network call the network IS administrator Make sure your service is active and that the network is not experiencing technical difficulties Table A 1 StormPort 405 Troubleshooting Pro...

Page 25: ...nce Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference receive including interference that may cause undesired operation 2 1077 a 3 Responsible Party FCC 2 909 Elastic Networks 6120 Windward Parkway Suite 100 Alpharetta GA 30005 Phone 678 29...

Page 26: ...for help Customer Instructions The Phone Filters comply with part 68 of the FCC Rules On the back of this equipment is a designator that contains the FCC registration number and ringer equivalence for this equipment If requested this information must be provided to the telephone company The equipment uses the following standard connections and codes USOC RJ 11 The Phone Filters also comply with pa...

Page 27: ...one company may request that you disconnect the equipment until the problem is resolved The equipment can not be used on public coin phone service provided by the telephone company Connection to party lines is subject to state tariffs contact the state public utility commission public service commission or corporation commission for information No repairs can be performed by the user If you experi...

Page 28: ...g an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation in service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications com pany cause...

Page 29: ...d within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the modem it may be replaced with a refurbished modem of the same design and color If it should become necessary to repair or replace a defective or malfunctioning modem under this warranty provisions of this warranty shall a...

Page 30: ...consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this modem either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of modems used or bought for use primarily for personal family or household pur...

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Page 32: ...e Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Publication Number 08 01141 01 Document Version Standard Document Revision 1 00 Publication Date September 2000 Printed in the United States of America ...