elddis AUTOQUEST 2019 Handbook Download

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13-2

WARRANTY

•

The campervan must have an annual
service and damp check carried out by
an Elddis approved Retailer / Service
Centre or NCC Approved workshop or
NCC equivalent standard as set out in
this handbook. Original invoices, service
checklists and damp reports must be
retained as proof that the annual services
have been carried out in accordance with
our warranty terms.

•

Service intervals:

a) In years 1, 2, and 4 through to 9 the

service must be completed no more
than 60 days either side of the
anniversary of the date of purchase.

b) In Years 3 and 10 the service must

be completed no more than 60 days
on or before the anniversary of the
date of purchase and must not
exceed this date.

For second owners the service in
years 3 and 6 must be completed no
more than 60 days on or before the
anniversary of the original date of
purchase.

d) No service interval should exceed 14

months.

Failure to service the vehicle
within the specified time limits will
invalidate the warranty of the
conversion.

•

Where an annual service identifies that
repairs are necessary the campervan
must be made available for repair within
six weeks of the date of inspection for the
purpose of carrying out the repair work.
Elddis reserves the right to inspect the
vehicle before work commences.

•

Work may only be undertaken by an
Elddis approved Retailer / Service Centre
as set out in this handbook and only after
approval by Elddis (depending upon
individual circumstances).

•

Elddis will pay the costs of remedial work
to the repairer, only after approved work
has been carried out. The cost of
transporting, towing or moving the
campervan by any means to or from the
place of repair is the responsibility of the
owner.

•

The Policy is not retrospective and is
applicable to 2018 model year
campervans onwards.

•

No liability will be accepted for any
consequential loss, damage, costs,
expenses or other claims for
compensation arising which were not
reasonably foreseeable by both parties
when the campervan was originally
purchased.

•

No liability will be accepted for damage
caused by fair wear and tear, rodent
damage, willful damage, negligence or
abnormal working conditions.

•

No alteration may be made to the original
construction.

•

In the case of a dispute Elddis will appoint
an independent arbitrator. Elddis will pay
for the costs of arbitration, subject to the
owner paying a £250 deposit.

•

If the arbitrator finds in favour of the
customer, then the deposit will be
returned. If the arbitrator finds in favour of
Elddis, the customer will lose their
deposit.

•

Where the arbitrator awards a sum of
money less than an offer made by Elddis,
which has already been rejected by the
customer, then their deposit is forfeited.

•

In all cases the arbitrator’s decision is
final and both parties must agree to abide
by the decision.

Elddis reserve the right to inspect the
campervan at any time.

Exclusions

Warranty cover is not given for campervans if
they have been used under any of the
following circumstances:
•

Used for hire.

•

Used as a permanent residence

•

Used for racing or time trials

•

Damage resulting from freezing, accident
or fire damage