elddis Crusader Owner'S Handbook Manual Download

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13-2

WARRANTY

No service interval should exceed 14
months. Failure to service the vehicle
within the specified time limits will
invalidate the warranty.

•

Where an annual service identifies that
repairs are necessary the caravan or
motorhome must be made available for
repair within six weeks of the date of
inspection for the purpose of carrying out
the repair work. The Explorer Group Ltd
reserves the right to inspect the vehicle
before work commences.

•

Work may only be undertaken by an
Approved Elddis or Buccaneer Retailer or
Service Centre and only after approval by
The Explorer Group Limited (depending
upon individual circumstances).

•

The Explorer Group Limited will pay the
costs of remedial work to the repairer, only
after approved work has been carried out.
The cost of transporting, towing or moving
the caravan by any means to or from the
place of repair is the responsibility of the
owner.

•

The Policy is not retrospective and is
applicable to 2012 model year caravans and
motorhomes onwards.

•

No liability will be accepted for any
consequential loss, damage, costs, expenses
or other claims for compensation arising
which were not reasonably foreseeable by
both parties when the caravan was originally
purchased.

•

No liability will be accepted for damage
caused by fair wear and tear, willful damage,
negligence or abnormal working conditions.

•

No alteration may be made to the original
construction.

•

In the case of a dispute, The Caravan Club
will agree with The Explorer Group Limited
the appointment of an independent
arbitrator. The Explorer Group Limited will
pay for the costs of arbitration, subject to the
owner paying a £250 deposit.

•

If the arbitrator finds in favour of the
customer, then the deposit will be returned.
If the arbitrator finds in favour of The
Explorer Group Limited, the customer will
lose their deposit.

•

Where the arbitrator awards a sum of
money less than an offer made by The
Explorer Group Limited, which has already
been rejected by the customer, then their
deposit is forfeited.

•

In all cases the arbitrator’s decision is final
and both parties must agree to abide by the
decision.

Exclusions

Warranty cover is not given for caravans and
motorhomes if they have been used under any of
the following circumstances:

•

Used for hire.

•

Used as a permanent residence

•

Towed behind a commercial vehicle

•

Used for racing or time trials

•

Damage resulting from freezing, accident or
fire damage

Mains electrics

It is recommended that you have your mains
electrics system inspected by a NICEIC approved
contractor every 3 years.

Spare parts

Should you require any replacement parts
caravan or motorhome please contact your
preferred Elddis or Buccaneer Approved Retailer
or Service Centre. Please provide as much
information as possible to assist with the
identification of the part.

•

Model and make of caravan or motorhome

•

VIN number

•

Description of required part

•

Photograph, diagram or size of part required

Remedial work

If for any reason your new caravan or
motorhome is damaged or requires remedial
work it is important that only an Elddis or
Buccaneer Approved Retailer or Service Centre
undertakes such work to avoid invalidating your
warranty.