elddis encore Owner'S Handbook Manual Download

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13-1

WARRANTY

MOTORHOME WARRANTY COVER

Introduction

At Elddis we are confident that our new
motorhomes are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new motorhome is purchased and
comprises two key elements:
1.

Three year manufacturer’s warranty

Ten year body integrity warranty

Scope

This applies to all new Elddis products
manufactured from 2012 model year
onwards.

Three year manufacturer’s warranty

Year 1 warranty -

Covers all original

components, including permanently fitted
equipment forming part of the original product
specification.

Year 2 and 3 warranty

– Covers all original

components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the
following items:
•

Microwave

•

Tyres

•

Batteries

•

Windows and glass

•

Exterior paint work

•

Soft furnishings, carpets and floor
coverings

•

Entertainment equipment

•

Fuses and LED lights

•

Exterior panels and trims ABS & GRP

•

Plastic products including A-frame
covers, wheel spats and shower trays

•

Minor adjustment of blinds, hinges,
catches, stays and doors

•

Chassis components (serviceable parts)

•

Exterior decals

•

Normal wear tear/servicing items and
other components subject to routine
maintenance.

•

Ironmongery (Handles, hinges etc)

•

Electrical connections

Ten year body integrity warranty

Elddis products are covered against water
ingress damage for 10 years from the original
date of purchase of a new product. (6 years
for subsequent owners from the 1st owners
original date of purchase).

In order to comply with the terms of the above
cover the following conditions must be met:

Reporting a fault

In the unlikely event that you experience a
problem with your motorhome please contact
your retailer.

It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
approved Retailer / Service Centre are able to
undertake any warrantable work at their
convenience or discretion, but are not obliged
to do so, if the vehicle was not purchased
from them.

All Elddis products are classed as portable
and therefore all work under warranty requires
the motorhome to be delivered and collected
from the selling retailer.

The cost of transporting the motorhome
by any means to and from the place of
repair is the responsibility of the owner.

Conditions attached to the warranty
cover

If you have your motorhome serviced at an
NCC approved workshop and then warranty
work is required, this work will have to be
undertaken at an Elddis approved Retailer /
Service Centre. An additional charge may be
required to cover the second inspection if
required.

•

You must retain the original sale invoice
for the motorhome.

•

All new motorhomes must be registered
with Elddis within 6 weeks of purchase as
new. Your retailer can forward this
information to us. Please keep us
informed of any name or address
changes by using the Notification of
Change to Name and Address form.