13
TROUBLESHOOTING
PROBLEM
CONDITION
FIX
Pilot won’t light
Cylinder valve is closed
Open valve
Blockage in orifice or pilot tube
Clean or replace orifice or pilot tube
Air in the gas line
Open gas line and bleed it (pressing
control dial in) for not more than 1-
2 minutes or until you smell gas
Low gas pressure
Gas cylinder low or empty
Ignition fails
Use match to light pilot, and obtain new
ignitor and replace. (See below pictures)
Pilot won’t stay lit
Dirt build up around the pilot
Clean dirt from around the pilot
Connection between the
gas valve and pilot assembly is loose
Tighten the connection and perform a
leak test
Bad thermocouple
Replace the thermocouple
Burner won’t light
Gas pressure is low
Replace the gas cylinder
Blockage in the orifice
Clear the blockage
Control dial is not in the
"HIGH" position
Turn control dial to the "HIGH" position
Burner flame is low
Note: Do not operate
heater below 5
℃
(40
°F
)
Gas pressure is low
Replace the gas cylinder
Tank is almost empty.
Replace the gas cylinder
Supply hose is bent or kinked
Straighten hose and perform leak test on
the hose
Control dial is fully " ON"
Turn control dial to "OFF", let it cool to
room temperature and check burner and
orifices for blockage
Emitter glows uneven
Note: Bottom 2.5cm of
emitter does not
normally glow
Gas pressure is low
Replace the gas cylinder
Base is not on a level surface
Place heater on a level surface
Heater not level
Level the heater
Carbon build-up
Dirt or film on
the reflector and/or emitter
Clean the reflector and emitter
Thick black smoke
Blockage in burner
Turn the control dial to the
OFF
position, let
it cool to room temperature and remove
blockage and clean burner inside and
outside.
IN THE EVENT OF ANY PROBLEM, PLEASE CONSULT THE
SUPPLIER.
If for some reasons your ignition fails to deliver a spark, the heater
can be started by inserting a lit match using supplied match holder
through the burner hole (see left photo) while pushing the control
dial in the “PILOT” position.
