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Troubleshooting Guide
Use caution and common sense when attempting to diagnose any problems you might be having
with your ice maker. Please study the safety and operation precautions found earlier in this manual.
If ice cubes are sticking together:
Possible Causes:
Inner tank water temperature is too low.
Ice making cycle is too long.
Solution:
Change the inner tank’s water. Make sure the water is between 45-90 degrees F.
Stop the machine and allow the collected ice to melt. Restart the machine and set the ice size setting to
small.
Ice indicator is on:
Possible Causes:
Too much ice has collected in the machine.
Solution:
Remove the ice from the bucket.
Water indicator is on:
Possible Causes:
Machine is out of water.
Solution:
Stop the machine and fill with water. Restart.
Water indicator and ice indicator are both flashing:
Possible Causes:
Ice shovel may be jammed.
Solution:
Stop the machine and check to see that the ice is not blocking the ice shovel. If it is, move the ice away from
the shovel. If this is not the case, please consult a qualified technician for service.
Ice cycle appears normal but no ice is produced:
Possible Causes:
Room temperature or inner tank temperature is too high.
Cooling system pipe blocked.
Refrigerant liquid may be leaking.
Solution:
Fill the inner tank with colder water and make sure the machine is operating at an ambient temperature of
no more than 90 degrees F.
If this is the case, please consult a qualified technician for verification and service.
