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If Service is needed
Your dealer will have all relevant information regarding the service centers in your area, and will ensure that
your unit is serviced with minimum delay. It is our general policy to have your unit returned to you within five
working days. This is an average time and can vary locally, depending on the workload at that particular
service station. If, for some reason there are no service facilities available in your country, contact
Electrocompaniet support first. If requested to do so by technical personell, please ship the unit to the following
address:
EC Living AS,
Breivikveien 7,
N-4120 Tau,
Norway
Web: www.electrocompaniet.com
Service department: support.electrocompaniet.com
The end user is responsible for all shipping charges, insurance, re-import and duty charges.
When shipping a product to the factory for service, always include the following:
1. A sales slip or other proof of purchase if repair is claimed under warranty.
2. A proforma invoice with value of goods, stating that the EMC 1 MKV is returned to Norway for repair.
3. An accompanying letter describing faults, symptoms, or problems with the unit.
4. Always ship the unit in its original carton and packaging material to prevent damage in transit.
Electrocompaniet will not cover damages incurred in transit. If you require further information concerning the
operation of the unit, or if you have any questions related to service, please do not hesitate to contact your
dealer or your national distributor.
User Manual Updates Online
An updated version of the User Manual may be available online at the Electrocompaniet web site.
Occasional updates are needed to reflect new features added to the player since the user manual was
printed. As future firmware updates bring in new features and functions, the online version of the user
manual will be updated accordingly.
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