38
Solutions To Common Problems
Water/Moisture/Frost Outside Refrigerator
Problem Cause
Correction
Moisture collects on outside
of refrigerator or between
doors.
•
Weather is humid.
•
Door is slightly open, causing cold air
from inside refrigerator to meet warm
air from outside.
•
This is normal in humid weather. When humidity is
lower, the moisture should disappear.
•
See Problem section Opening/Closing Of
Doors/Drawers.
Automatic Ice Maker
Problem Cause
Correction
Ice maker is not making any
ice.
•
Ice maker power switch is Off.
•
Water supply is not connected to
refrigerator.
•
Household water line valve is not
open.
•
Freezer is not cold enough.
•
Valve on cold water pipe is clogged
or restricted by foreign material. If
valve is of the self-piercing type, it
may not have created a sufficiently
sized hole in tube for water to pass
through).
•
Check to see if the water dispenser
is dispensing water.
•
Water filter is not completely seated.
•
Turn on power switch.
•
Connect water supply (see
Installation Instructions)
.
•
Turn on household water line valve.
•
See Problem section Temperatures Are Too Warm.
•
Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing valve. Clean
valve. Replace valve if necessary.
•
If not, the ice & water filter cartridge is clogged or
restricted, and must be replaced.
•
Push firmly until the water filter snaps into place.
Ice maker is not making
enough ice.
•
Ice maker is producing less ice than
you expect.
•
Freezer is not cold enough.
•
Household water line valve is not
completely open.
•
Check to see if water dispenser is
dispensing slower than normal.
•
Ice maker should produce approximately 4-5 pounds
of ice every 24 hours.
Express Ice
should produce
up to 6 pounds of ice every 24 hours.
•
See Problem section Temperatures Are Too Warm.
•
Turn on household water line valve.
•
If it is, replace the ice & water filter cartridge.
Ice maker will not stop
making ice.
•
Ice maker wire signal arm is being
held down by some item in the
freezer.
•
Move item and release wire signal arm. Remove any
ice cubes frozen together over wire signal arm.
Ice maker is not separating
the ice cubes.
•
Ice cubes are not being used
frequently enough.
•
Ice cubes are hollow or smaller than
normal.
•
Remove and shake ice bin to separate cubes.
•
The ice & water filter cartridge may be clogged.
Replace filter cartridge.
Ice has bad odor and taste.
•
Ice has picked up odor or flavor from
strong food stored in refrigerator or
freezer.
•
Water running to ice maker has poor
taste or odor.
•
Ice not used frequently enough.
•
Cover foods tightly. Discard stale ice. Ice maker will
produce fresh supply.
•
Add filter to water supply line. Consult a water
purifying company.
•
Discard stale ice.
