Electrolux EBE4507, User Manual

FOR SALES IN AUSTRALIA AND NEW ZEALAND  

APPLIANCE: ELECTROLUX REFRIGERATORS AND FREEZERS

This document sets out the terms and conditions of the product 

warranties for Electrolux Appliances. It is an important document. 

Please keep it with your proof of purchase documents in a safe place 

for future reference should there be a manufacturing defect in your 

Appliance. This warranty is in addition to other rights you may have 

under the Australian Consumer Law.
1. In this warranty:

(a)  ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the

Competition and Consumer Act 2010;

(b)  ‘Appliance’ means any Electrolux product purchased by you and

accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;
(d)   ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty

Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762

341 in respect of Appliances purchased in Australia and Electrolux

(NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount

Wellington, in respect of Appliances purchased in New Zealand;

(e)  ‘Warranty Period’ means the period specified in clause 3 of this

warranty;

(f)  ‘you’ means the purchaser of the Appliance not having purchased

the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2.   Application:

 This warranty only applies to new Appliances, purchased

and used in Australia or New Zealand and is in addition to (and does not

exclude, restrict, or modify in any way) other rights and remedies under

a law to which the Appliances or services relate, including any non-

excludable statutory guarantees in Australia and New Zealand.

3.   Warranty  Period:

 Subject to these terms and conditions, this warranty

continues for in Australia for a period of 24 months and in New Zealand

for a period of 24 months, following the date of original purchase of the

Appliance. Specific components are warranted against manufacturing

defects in Australia and New Zealand for the periods listed below;

• Comp essor – Further 3 years parts only,

• Exte nal Condenser – Further 3 years parts only

• Evaporator – Further 3 years parts onl

• Drier – Further 3 years parts onl

4.  Repair or replace warranty:

 During the Warranty Period, Electrolux

or its ASC will, at no extra charge if your Appliance is readily accessible

for service, without special equipment and subject to these terms and

conditions, repair or replace any parts which it considers to be defective.

Electrolux may, in its absolute discretion, choose whether the remedy

offered for a valid warranty claim is repair or replacement. Electrolux or its

ASC may use refurbished parts to repair your Appliance. You agree that

any replaced Appliances or parts become the property of Electrolux.

5.  Travel and transportation costs:

 Subject to clause 7, Electrolux will

bear the reasonable cost of transportation, travel and delivery of the

Appliance to and from Electrolux or its ASC. Travel and transportation will

be arranged by Electrolux as part of any valid warranty claim.

6.  Proof of purchase 

is required before you can make a claim under this

warranty.

7.   Exclusions:

 You may not make a claim under this warranty unless the

defect claimed is due to faulty or defective parts or workmanship. This

warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;
(b) parts and Appliances not supplied by Electrolux;
(c)  cosmetic damage which does not affect the operation of the

Appliance;

(d) damage to the Appliance caused by:

(i)i) negligence or accide
(ii)ii) misuse or abuse, including fa e to properly maintain or service;
(iii)  improper, negligent or faulty servicing or repair works done by

anyone other than an Electrolux authorised repairer or ASC;

(iv)

iv) normal wear and t

(v)

v) power surges, electrical storm damage or inc ect power supply;

(vi)

vi) incomplete or

oper installation;

(vii)

vii) i

ect, improper or inappropriate operation;

(viii)

viii) insect or vermin infest

(ix)  failure to comply with any additional instructions supplied with

the Appliance;

In addition, Electrolux is not liable under this warranty if: 

(a)  the Appliance has been, or Electrolux reasonably believes that the

Appliance has been, used for purposes other than those for which

the Appliance was intended, including where the Appliance has

been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;
(c)  the Appliance’s serial number or warranty seal has been removed

or defaced.

8.  How to claim under this warranty: 

To enquire about claiming under

this warranty, please follow these steps:

(a)  carefully check the operating instructions, user manual and the

terms of this warranty;

(b)  have the model and serial number of the Appliance available;
(c)  have the proof of purchase (e.g. an invoice) available;
(d)  telephone the numbers shown below.

9.   Australia: 

For Appliances and services provided by Electrolux in

Australia: Electrolux goods come with guarantees that cannot be

excluded under the Australian Consumer Law. You are entitled to a

replacement or refund for a major failure and for compensation for any

other reasonably foreseeable loss or damage. You are also entitled to

have the Appliance repaired or replaced if the Appliance fails to be of

acceptable quality and the failure does not amount to a major failure.

‘Acceptable quality’ and ‘major failure’ have the same meaning as

referred to in the ACL.

10.   New  Zealand:

For Appliances and services provided by Electrolux

in New Zealand, the Appliances come with a guarantee by Electrolux

pursuant to the provisions of the Consumer Guarantees Act, the Sale

of Go ods Act and the Fair Trading Act. Where the Appliance was

purchased in New Zealand for commercial purposes the Consumer

Guarantee Act does not apply.

11.  Confidentiality:

 You accept that if you make a warranty claim, Electrolux

and its agents including ASC may exchange information in relation to you

to enable Electrolux to meet its obligations under this warranty.

 Warranty

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

FOR SERVICE 

or to find the address of your nearest

authorised service centre in Australia

PLEASE CALL 13 13 49

For the cost of a local call (Australia only)

AUSTRALIA 

ELECTROLUX HOME PRODUCTS

163 O’Riordan Street, Mascot NSW 2020

electrolux.com.au

FOR SPARE PARTS 

or to find the address of your nearest

spare parts centre in Australia

PLEASE CALL 13 13 50

For the cost of a local call (Australia only)

FOR SERVICE 

or to find the address of your nearest

authorised service centre in New Zealand 

PLEASE CALL 0800 10 66 10 

(New Zealand only)

NEW ZEALAND 

ELECTROLUX (NZ) Limited

3-5 Niall Burgess Road, Mount Wellington

electrolux.co.nz

FOR SPARE PARTS

or to find the address of your nearest

spare parts centre in New Zealand

PLEASE CALL 0800 10 66 20

(New Zealand only)

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