Problem
Possible cause
Solution
The lid doesn't close com‐
pletely.
Food packages are block‐
ing the lid.
Arrange the packages in
the right way, see the stick‐
er in the appliance.
The lid is difficult to open.
The lid gaskets are dirty or
sticky.
Clean the lid gaskets.
The valve is blocked.
Check the valve.
The lamp does not work.
The lamp is defective.
Refer to "Replacing the
lamp".
The compressor operates
continually.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
Large quantities of food to
be frozen were put in at
the same time.
Wait some hours and then
check the temperature
again.
The room temperature is
too high.
Refer to climate class chart
on the rating plate.
Food placed in the appli‐
ance was too warm.
Allow food to cool to room
temperature before storing.
The lid is not closed prop‐
erly.
Check if the lid closes well
and the gaskets are un‐
damaged and clean.
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator
is not set correctly.
Set a higher/lower temper‐
ature.
The lid is not closed cor‐
rectly.
Refer to "Opening and
closing the lid".
The products' temperature
is too high.
Let the product tempera‐
ture decrease to room tem‐
perature before storage.
Many products are stored
at the same time.
Store less products at the
same time.
The lid has been opened
often.
Open the lid only if neces‐
sary.
Products to be frozen are
placed too closely to each
other.
Make sure that there is
cold air circulation in the
appliance.
8.2 Customer Service
If your appliance is still not working
properly after making the above checks,
contact the nearest Authorised Service
Centre.
To obtain fast service, it is essential that
when you apply for it you specify the
model and serial number of your
appliance which can be found either on
the guarantee certificate or on the rating
plate located on the external right side of
the appliance.
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