7.1 What to do if...
Problem
Possible cause
Solution
The appliance does not
operate.
The appliance is switched
off.
Switch on the appliance.
The mains plug is not con‐
nected to the mains socket
correctly.
Connect the mains plug to
the mains socket correctly.
There is no voltage in the
mains socket.
Connect to a different elec‐
trical mains socket. Con‐
tact a qualified electrician.
The appliance is noisy.
The appliance is not sup‐
ported properly.
Check if the appliance
stands stable.
Audible or visual alarm is
on.
The cabinet has been re‐
cently switched on or the
temperature in the appli‐
ance is too high.
Refer to "High Tempera‐
ture Alarm" and if the prob‐
lem still occurs contact the
nearest Authorized Service
Centre.
Power indicator light is
flashing.
An error has occurred in
measuring the temperature
or the appliance is not
working properly.
Contact the nearest Au‐
thorized Service Centre.
The lid doesn't close com‐
pletely.
Food packages are block‐
ing the lid.
Arrange the packages in
the right way, see the stick‐
er in the appliance.
There is excessive frost.
Eliminate excess frost.
The lid is difficult to open.
The lid gaskets are dirty or
sticky.
Clean the lid gaskets.
The valve is blocked.
Check the valve.
The lamp does not work.
The lamp is defective.
Refer to "Replacing the
lamp".
The compressor operates
continually.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
Large quantities of food to
be frozen were put in at
the same time.
Wait some hours and then
check the temperature
again.
The room temperature is
too high.
Refer to climate class chart
on the rating plate.
Food placed in the appli‐
ance was too warm.
Allow food to cool to room
temperature before storing.
The lid is not closed prop‐
erly.
Check if the lid closes well
and the gaskets are un‐
damaged and clean.
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