Problem
Possible cause
Solution
The water drainage plug is
not correctly positioned.
Position the water drain‐
age plug in the correct
way.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
The compressor does not
start immediately after
pressing the ActionFreeze,
or after changing the tem‐
perature.
This is normal, no error
has occurred.
The compressor starts af‐
ter a period of time.
Temperature cannot be
set.
The ActionFreeze function
is switched on.
Refer to "ActionFreeze
function".
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator
is not set correctly.
Set a higher/lower temper‐
ature.
The lid is not closed cor‐
rectly.
Refer to "Opening and
closing the lid".
The products' temperature
is too high.
Let the product tempera‐
ture decrease to room tem‐
perature before storage.
Many products are stored
at the same time.
Store less products at the
same time.
The thickness of the frost
is greater than 4-5 mm.
Defrost the appliance.
The lid has been opened
often.
Open the lid only if neces‐
sary.
The ActionFreeze function
is switched on.
Refer to "ActionFreeze
function".
Products to be frozen are
placed too closely to each
other.
Make sure that there is
cold air circulation in the
appliance.
7.2 Customer Service
If your appliance is still not working
properly after making the above checks,
contact the nearest Authorised Service
Centre.
To obtain fast service, it is essential that
when you apply for it you specify the
model and serial number of your
appliance which can be found either on
the guarantee certificate or on the rating
plate located on the external right side of
the appliance.
7.3 Replacing the lamp
The appliance is equipped
with a longlife LED interior
light.
It is strongly recommended
to use original spare parts
only.
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