11
Something Not Working
If the appliance is not working correctly, please carry out the following checks before calling out an engineer.
SYMPTOM
No power to the appliance
The temperature in the freezer is too high
The freezer lid will not open
Excessive frost and ice has built up
Noise
SOLUTION
Check there is power at the socket
Check there is not a power cut by checking the
household lights.
Check the mains fuse has not blown.
Check the thermostat control knob is turned to the
correct setting relevant to ambient conditions.
Check the ambient temperature is within the appliance's
operating limits of 10 °C - 32 °C.
Has the lid just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control knob to give correct
temperature control. See 'Temperature Control'.
Check that the lid is closed.
Large quantities of food have recently been placed in the
cabinet/and or the lid is frequently opened.
Check that air ventilation is not obstructed.Ensure the lid
has not been left open.
Check that nothing is preventing the lid from closing.
Is the lid gasket intact and clean?
Has advised periodic cleaning been carried out.
Refer to 'Normal Operating Sounds'
If after all these checks your appliance still does not operate
correctly, contact Expert Appliance Care.
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made, as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
