10. Service
The well-extended Electrolux customer service is available to all our customers.
Before you call customer service:
Assure yourself that no operating error exists.
Check your exhaust hood following the chapter "What to do if …… "
If you engage customer service:
Note down the following information, which you'll find on the type plate of your device:
•
Serial number
•
Model identification
•
Product number
Please always quote these data in case of:
•
Calling customer service
•
Ordering spare parts or accessories
•
Technical queries
The type plate is located inside the hood body behind the filter.
•
Note down your observations precisely. This facilitates preparation and the work for our service
technician.
•
Call the service number at 0848 848 111. Your call will automatically be routed to your closest
service location.
•
Please be at home when the service technician comes, since he is dependent on your
information.
11. Spare parts – accessories:
Activated carbon refill pack 1 kg,
A.-No. 407 14 38-29 / 7
Filter cleaning agent "Flamil 50 Super" 200 ml,
A.-No. 407 14 38-30 / 5
Stainless steel cleaner 200 ml,
A.-No. 407 14 38-31 / 3
12. Quality control
These devices are subjected to the following tests according to VDE 0701, part 1, and according to
EN60335-1:
•
Protective ground wire test
•
High voltage test
•
Insulation test
•
Functional and performance test
•
Mechanical visual inspection
An additional visual inspection is made and the completeness of accessories is verified.
This product has been designed, built, and put on the market in compliance with:
•
The safety objective of directive "Low Voltage" EG/73/23
•
The protection requirements of directive "EMC" EG/336/89, amended by directive EG/68/93.
Page 10
