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Solutions to Common Problems
Temperatures Are Too Warm
Concern
Potential Cause
Common Solution
Freezer/Refrigerator
temperature is too warm.
•
Doors are opened too frequently or too long.
•
Door is slightly open.
•
Warm air enters the refrigerator whenever the door is
opened. Open the door less often.
•
See Problem section, Opening/Closing of Doors/Drawers.
Freezer temperature is
too warm. Refrigerator
temperature is satisfactory.
•
Freezer control is set too warm.
•
Set freezer control to a colder setting. Allow 24 hours
for temperature to stabilize.
Refrigerator temperature
is too warm. Freezer
temperature is satisfactory.
•
Refrigerator control is set too warm.
•
Set refrigerator control to a colder setting. Allow 24
hours for temperature to stabilize.
Temperature in the Cool
Zone Drawer or Perfect
Temp
TM
Drawer is too
warm (select models).
•
Temperature control is set too warm.
•
Adjust temperature control to a colder setting.
Water Dispenser
Concern
Potential Cause
Common Solution
Dispenser will not
dispense water.
•
Water supply is not connected.
•
Household water line valve is not open.
•
Ice & water filter cartridge is clogged.
•
Connect water supply (see Connecting The Water
Supply section).
•
Open household water line valve. See Problem section
Ice Maker Is Not Making Ice.
•
Replace filter cartridge being sure to remove protective caps.
Water has an odd taste
and/or odor.
•
Water has been in the tank for a period of
time.
•
Unit not properly connected to cold water line.
•
Tubing used in the household water supply and
installation may affect water taste and odor.
•
Water has a high mineral content.
•
Draw and discard 10-12 glasses of water to freshen the
supply and completely rinse out the tank.
•
Connect unit to cold water line that supplies water to the
kitchen faucet.
•
For best results, use copper tubing for water
connections.
•
Contact water treatment plant for help in checking water
supply source.
Water pressure is
extremely low.
•
Cut-off and cut-on pressures are too low (well
systems only).
•
Reverse osmosis system is in regenerative
phase.
•
Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
•
It is normal for a reverse osmosis system to be below
20 psi during the regenerative phase.
Water/Moisture/Frost Inside Refrigerator
Concern
Potential Cause
Common Solution
Moisture collects on
inside of refrigerator
walls.
•
Weather is hot and humid.
•
Door is slightly open.
•
Door is opened too often or too long.
•
Open containers.
•
The rate of frost buildup and internal sweating increases.
•
See Problem section, Opening/Closing of Doors/Drawers.
•
Open door less often to allow internal temperature to stabilize.
•
Keep containers covered.
Water collects on bottom
side of drawer cover.
•
Vegetables contain and give off moisture.
•
Moisture on the bottom side of the cover is not unusual.
•
Move humidity control (select models) to lower setting.
Moisture collects in
bottom of drawer.
•
Washed vegetables and fruit drain while in the
drawer.
•
Fruits and vegetables are kept past their
prime.
•
Dry items before putting them in the drawer. Water
collecting in bottom of drawer is normal.
•
Routinely clean out old fruits and vegetables especially
if they begin to break down.
Moisture collects on
outside of refrigerator or
between doors.
•
Weather is humid.
•
Door is slightly open, causing cold air from
inside refrigerator to meet warm air from
outside.
•
This is normal in humid weather. When humidity is
lower, the moisture should disappear.
•
See Problem section, Opening/Closing of Doors/
Drawers.
