46
Service
vice
In the section ”What to do if ...” there is a list of some
faults which you can remedy yourself. Look there
first if a fault occurs. If you find no information there,
please consult your Customer Service Centre.
Always prepare in advance for the discussion. By
doing so you will simplify the diagnosis and the deci-
sion on whether customer service is necessary.
Note the PNC-number and the S-number. Both can
be found on the rating plate on the inside of the door
on your washing machine
Answer as precisely as possible:
•
What form does the fault take?
•
Under what circumstances does the fault occur?
•
Does the multidisplay show an error message?
When do you incur costs even during the
warranty period?
–
if you could have dealt with the fault yourself with
the aid of the Faults Table (see the section ”What
to do if ...”) ,
–
if several trips by the customer service technician
are necessary because he had not received all the
necessary information before his visit and must
now e.g. fetch spare parts. These multiple trips
can be avoided if you prepare your phone call as
described above.
PNC: ......................................................................
S-No.: ......................................................................
Summary of Contents for EWF 1480
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