Electrolux EWS 12971 W, User Manual

Problem

Possible cause/Solution

The machine does not emp-
ty and/or does not spin:

The drain hose is squashed or kinked. 

(«Cannot drain the water.

Please check that the filter is clean and then press 

 »)

• Check the drain hose connection.
The drain filter is clogged. 

(«Cannot drain the water. Please

check that the filter is clean and then press 

 »)

• Clean the drain filter.
An option or a programme that ends with the water still in the tub or
a that eliminates all the spinning phases has been selected.
• Select the draining or spinning programme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.

There is water on the floor:

Too much detergent or unsuitable detergent (creates too much
foam) has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose fittings.
It is not always easy to see this as the water runs down the hose;
check to see if it is damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Replace it with a new one.
The emergency emptying cap has not been replaced into the filter
or the filter has not been properly screwed in after cleaning action.
• Refit the emergency emptying cap or screw the filter fully in.

Unsatisfactory washing re-
sults:

Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.

The door will not open:

The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait for the Door icon 

 and the corresponding message ap-

pearing.

There is water in the drum.
• Select drain or spin programme to empty out the water.

The machine vibrates is
noisy:

The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.

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