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Malfunction
Possible cause => Solution
Too much detergent or unsuitable detergent (creates too much foam)
has been used. => Reduce detergent quantity and use correct type of
detergent (refer page 24).
Check whether there are any leaks from one of the inlet hose fittings.
It is not always easy to see this as the water runs down the hose;
check to see if it is damp. => Check the water inlet hose connection.
Too little detergent or unsuitable detergent has been used. =>
Increase detergent quantity or use different detergent (refer page 24).
The program is still running. => Wait until the end of cycle.
The transit bolts and packing have not been removed. => Check the
correct installation of the appliance.
Detergent over dose. => Reduce the detergent quantity or use another
one. (Refer page 24 “Detergents Type And Quantity Of Detergent”).
Machine unbalance. => Redistribute laundry manually in the drum and
start the spin phase again.
The support feet have not been adjusted. => Check the correct
levelling of the appliance.
The laundry is not evenly distributed in the drum. => Pause the
machine and redistribute laundry manually.
There is very little laundry in the drum. => Load more laundry.
Unstable floors eg. wooden floors. => Refer to relevant paragraph in
“Positioning” section.
There is water in the drum. => You must drain the water to open the
door (refer “Opening The Door” on page 19).
This problem may be caused by a failure of the appliance. =>
Contact Service. If you need to open the door, please read carefully
“Emergency door opening” on next page.
Stubborn stains have not been treated prior to washing. => Use
commercial products to treat the stubborn stains.
The correct temperature was not selected. => Check if you have
selected the correct temperature.
Excessive laundry load. => Reduce load.
The drain hose is damaged. => Call Service.
There is water
on the floor:
Unsatisfactory
washing
results:
The door will
not open:
The machine
vibrates or is
noisy:
Cycle time
longer than
displayed:
The drain hose is squashed or kinked. (Error code: ) => Check
the drain hose connection.
The drain pump is clogged. (Error code: ) => Clean the drain
filter.
The machine
does not empty
and/or does
not spin:
The option “Extra Silent” or “Rinse Hold” has been selected. => Press
Start/Pause touchpad to drain the water or select spin program.
The laundry is not evenly distributed in the drum. => Pause the
machine and redistribute laundry manually.
