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BEFORE YOU CALL
Areas of discoloration with metallic
sheen on cooktop surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on cooktop
surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure the cooktop surface and bottoms of utensils are clean before use.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply
cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on the
cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge. For more information, see
Other Problems
Appliance is not level.
Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make
the appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be
lifted over carpet. Installation over carpet is not advised. See the installation instruc-
tions for guidelines specific to your appliance.
Oven light does not work.
Be sure the oven light is secure in the socket. See
Problem
Cause / Solution