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TROUBLESHOOTING
Let us help you troubleshoot your concern! This section will help you with common
issues. If you need us, visit our website, chat with an agent, or call us. We may be able
to help you avoid a service visit. If you do need service, we can get that started for you!
CONCERN
CAUSE
SOLUTION
APPLIANCE OPERATION
Appliance does
not run.
• Appliance is plugged
into a circuit that has a
ground fault interrupt.
• Temperature Control is
in the OFF position or
POWER OFF position.
• Appliance may not
be plugged in or plug
is loose.
• Hose fuse blown or
tripped circuit breaker.
• Power outage
• Use another circuit. If you are unsure
about the outlet, have it checked by a
certified technician.
• See
• Ensure plug is tightly pushed
into outlet.
• Check/replace fuse with a 15-amp
timedelay fuse. Reset circuit breaker.
• Check house lights. Call local
electric company.
Appliance runs
too much or
too long.
• Room or outside
weather is hot.
• Appliance has recent-
ly been disconnected
for a period of time.
• Large amounts of
warm or hot food have
been stored recently.
• Door is opened too
frequently or too long.
• Door may be
slightly open.
• Temperature control
is set too low.
• Gaskets are dirty,
worn, cracked, or
poorly fitted.
• It’s normal for the appliance to work
longer under these conditions.
• It may take 4 hours for the appliance
to cool down completely.
• Warm food will cause appliance
to run more until the desired
temperature is reached.
• Warm air entering the appliance causes
it to run more. Open door less often.
• Ensure door is tightly closed.
• Turn control knob to a warmer
setting. Allow several hours for the
temperature to stabilize.
• Clean or change gasket. Leaks in door
seal will cause appliance to run longer in
order to maintain desired temperatures.
APPLIANCE TEMPERATURES
Interior appli-
ance tempera-
ture is too cold.
• Control is set too low.
• Set control to a warmer setting.
Allow several hours for temperature
to stabilize.
