8.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate or operate
the hob.
The hob is not connected to an elec‐
trical supply or it is connected incor‐
rectly.
Check if the hob is correctly connected
to the electrical supply.
The fuse is blown.
Make sure that the fuse is the cause of
the malfunction. If the fuse is blown
again and again, contact a qualified
electrician.
You do not set the heat setting for
10 seconds.
Activate the hob again and set the
heat setting in less than 10 seconds.
You touched 2 or more sensor fields
at the same time.
Touch only one sensor field.
There is water or fat stains on the
control panel.
Clean the control panel.
You can hear a constant beep
noise.
The electrical connection is incor‐
rect.
Disconnect the hob from the electrical
supply. Ask a qualified electrician to
check the installation.
An acoustic signal sounds and
the hob deactivates.
An acoustic signal sounds when
the hob is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor
fields.
The hob deactivates.
You put something on the sensor
field
.
Remove the object from the sensor
field.
Residual heat indicator does not
come on.
The zone is not hot because it oper‐
ated only for a short time or the sen‐
sor is damaged.
If the zone operated sufficiently long to
be hot, speak to an Authorised Service
Centre.
You cannot activate the outer
ring.
First, activate the inner ring by chang‐
ing the heat setting.
There is a dark area on
the multiple zone.
It is normal that there is a dark area
on the multiple zone.
The control panel becomes hot to
the touch.
The cookware is too large or you put
it too close to the control panel.
Put large cookware on the rear zones,
if possible.
comes on.
Child Safety Device operates.
Refer to "Daily use".
and a number come on.
There is an error in the hob.
Deactivate the hob and activate it
again after 30 seconds. If
comes
on again, disconnect the hob from the
electrical supply. After 30 seconds,
connect the hob again. If the problem
continues, speak to an Authorised
Service Centre.
comes on.
The second phase of the power sup‐
ply is missing.
Check if the hob is correctly connected
to the electrical supply. Remove the
fuse, wait one minute, and insert the
fuse again.
ENGLISH
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