Problem
Possible cause
Remedy
The hob deactivates.
You put something on the sensor
field
.
Remove the object from the sensor
field.
Residual heat indicator does not
come on.
The zone is not hot because it oper‐
ated only for a short time or the sen‐
sor is damaged.
If the zone operated sufficiently long to
be hot, speak to an Authorised Service
Centre.
Hob²Hood does not work.
You covered the control panel.
Remove the object from the control
panel.
You use a very tall pot which blocks
the signal.
Use a smaller pot, change the cooking
zone or operate the hood manually.
Automatic Heat Up does not op‐
erate.
The zone is hot.
Let the zone become sufficiently cool.
The highest heat setting is set.
The highest heat setting has the same
power as the function.
The heat setting changes be‐
tween two levels.
Power management operates.
Refer to "Daily use".
The sensor fields become hot.
The cookware is too large or you put
it too near to the controls.
Put large cookware on the rear zones,
if possible.
There is no sound when you
touch the panel sensor fields.
The sounds are deactivated.
Activate the sounds. Refer to "Daily
use".
comes on.
Child Safety Device or Lock oper‐
ates.
Refer to "Daily use".
comes on.
There is no cookware on the zone.
Put cookware on the zone.
The cookware is unsuitable.
Use suitable cookware. Refer to "Hints
and tips".
The diameter of the bottom of the
cookware is too small for the zone.
Use cookware with correct dimen‐
sions. Refer to "Technical data".
and a number come on.
There is an error in the hob.
Deactivate the hob and activate it
again after 30 seconds. If
comes
on again, disconnect the hob from the
electrical supply. After 30 seconds,
connect the hob again. If the problem
continues, speak to an Authorised
Service Centre.
You can hear a constant beep
noise.
The electrical connection is incor‐
rect.
Disconnect the hob from the electrical
supply. Ask a qualified electrician to
check the installation.
8.2 If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Give also three digit
letter code for the glass ceramic (it is in the
corner of the glass surface) and an error
message that comes on. Make sure, you
operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
warranty period. The information about
guarantee period and Authorised Service
Centres are in the guarantee booklet.
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ENGLISH
