Problem
Possible cause
Solution
Door does not open easily. You attempted to re-open
the door immediately after
closing.
Wait a few seconds be‐
tween closing and re-open‐
ing of the door.
There is too much frost
and ice.
The door is not closed cor‐
rectly.
Refer to "Closing the door"
section.
The gasket is deformed or
dirty.
Refer to "Closing the door"
section.
Food products are not
wrapped properly.
Wrap the food products
better.
Temperature is set incor‐
rectly.
Refer to "Control Panel"
chapter.
Appliance is fully loaded
and is set to the lowest
temperature.
Set a higher temperature.
Refer to "Control Panel"
chapter.
Temperature set in the ap‐
pliance is too low and the
ambient temperature is too
high.
Set a higher temperature.
Refer to "Control Panel"
chapter.
Water flows on the floor.
The melting water outlet is
not connected to the evap‐
orative tray above the com‐
pressor.
Attach the melting water
outlet to the evaporative
tray.
Temperature cannot be
set.
The "FastFreeze function"
is switched on.
Switch off "FastFreeze
function" manually, or wait
until the function deacti‐
vates automatically to set
the temperature. Refer to
"FastFreeze function" sec‐
tion.
The temperature in the ap‐
pliance is too low/too high.
The temperature is not set
correctly.
Set a higher/lower temper‐
ature.
The door is not closed cor‐
rectly.
Refer to "Closing the door"
section.
The food products' temper‐
ature is too high.
Let the food products tem‐
perature decrease to room
temperature before stor‐
age.
Many food products are
stored at the same time.
Store less food products at
the same time.
The door has been opened
often.
Open the door only if nec‐
essary.
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