12
Something not working
If your hob is not functioning correctly please carry out
the following checks before calling out an engineer.
Important: If you call out an engineer to a fault listed
below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance
is under guarantee.
Symptom
Possible Solution
z
The cooking zones do not functionn
J
Check the mains fuse has not failed
J
Check a power level has been selected
z
After switching off a cooking zone the hob
hot indicator is not illuminated
J
The cooking zone may have only been
switched on for a short while, and is therefore
below 60
o
C
z
A buzzing is heard when a cooking zone is
switched on
J
This is not a fault, the buzzing will disappear
as the zone heats up
z
Discolourations appear in the cooking zone
J
This is probably a result of burned on
remnants that have not been removed
regularly. They will not affect the function of
the hob.
If after carrying out the abovce checks there is still a fault, contact your local Electrolux Service Force Centre.
Service and Spare Parts
If you require an engineer or you wish to purchase
spare parts contact your local Electrolux Service Force
Centre by telephoning:
08705 929 929
Your call will be routed to the Service Centre covering
your post code area. The addresses are listed on the
pages headed Electrolux Service Forces Centres.
When you contact the Service Force Centre you will
need to give the following details:
1
Your name, address and post code.
2
Your telephone number.
3
Clear and concise details of the fault.
4
The model and serial numer of the appliance
(Found on the rating plate).
5
The purchase date.
In guarantee customer should ensure that the checks
listed in „Something not working“ have been made as
the engineer will make a charge if the fault is not a
mechanical or electrical breakdown.
Customer Care
For general enquiries or for further information on Elec-
trolux products, please contact our customer Care
Department.
Electrolux
55--77 High Street
Slough
Berkshire
SLI IDZ
Tel: 08705 950 950 *
*
Calls to this number may be recorded for training
purposes.
