Anomaly / Description
Possible Cause
Remedy
The appliance does not turn on.
1. There is no power supply.
2. Main switch set to O (Off).
3. Motor overheating and thermal protection intervention.
1.
Be sure to plug the equipment into a powered socket.
2. Set main switch to I (On).
3. Let the equipment cool down for 30 min.
4. If the problem persists, call service.
Single speed model: the appliance is on
but the light is still orange.
Variable speed model: the appliance is on
but the light is flashing.
1. The container or lid is not engaged on the appliance.
2. The sensors are faulty.
3. Single speed model - The heat protection of the motor
is activated.
1.
Check that these are in place.
2. Call service.
3. Let the equipment cool down for 30 min.
4. If the problem persists, call service.
Single speed model: the appliance does
not start, the light is green.
Circuit breaker intervention.
Unplug the equipment from the electric supply.
Manually reset the circuit breaker by gently inserting a
screwdriver in the reset hole on the bottom of the motor
base. If the problem persists, call service.
The appliance does not start.
Electric or electronic fault.
Call service.
Abnormal noise.
1.
The motor base is not resting properly and firmly
on the work surface.
2. The accessories inside the hopper or bowl are not
properly fixed.
3. Scrape off food residues stuck under the ejector or rotor.
1.
Clean the work surface and make sure the motor base
rests properly on it.
2. Make sure you have assembled the parts correctly.
3. Clean the inside of the hopper or bowl making sure
to remove any food residues.
4. If the problem persists, call service.
Essentia
