Broken screen
Display problem
Detached part
The device does not light up at all
Symbol
appears Intensity
increases, but no current
Symbol
appears Intensity
stays at 1 and does not increase
Symbol
appears
Symbol
appears
The device switches on and off
The current is unstable
The effect of stimulation is weak
or nonexistent
Stimulation does not produce
the usual sensation
Stimulation causes
discomfort
8
Contact your distributor
Contact your distributor
Contact your distributor
•
Try changing the battery
•
Charge the battery
•
Try changing the wire
•
Try the other channel with the same wire
•
Try changing the wire
•
Try the other channel with the same wire
•
Check the wire for twisting
•
Check the connector for damage
•
Try with the carbon electrodes
•
Change the self-adhesive electrodes
•
Try the other channel
•
Remove the probe and reposition
•
Remove the probe, check the connection
with the wires
•
Add some conductive gel to the probe
•
Try changing the battery
•
Check that the battery is properly secure
in the compartment
•
Test with P13 (Conventional)
•
Try the other channel
•
Try with carbon electrodes
•
If the problem persists, consult your
qualified health care professional
•
If the problem persists, consult your
qualified health care professional
•
If the problem persists, consult your
qualified health care professional
TROUBLESHOOTING
PROBLEM
POTENTIAL SOLUTION
ACTION
None
None
None
Is the battery correctly inserted?
Check the condition of the wires
Check the condition of the wires
•
Are the electrodes on your skin?
•
Are the electrodes at the end
of their life?
•
Is the contact with your skin good?
•
Check the condition of the wires
•
Resistance too high between
the electrode and the skin
•
Is the probe inserted correctly?
•
Is the probe connected correctly?
•
Is the probe lubricated correctly?
Check the battery
Or the battery compartment
•
Does the program allow you
to really feel the current?
•
Is the wire tangled?
•
Is the electrode correctly stuck
to the skin?
•
Check the status of the battery
•
Check the program you are using
•
Try on a healthy muscle (NMES)
•
Check the setting parameters
•
Slightly change the position of your
electrodes
•
There is skin irritation
•
There is not sufficient contact
between the electrode and your skin
•
The self-adhesive electrodes
are worn out
•
There is not enough conductive
gel on the carbon electrodes
•
The positioning of the electrodes
is not optimal
NB: To reduce risks to the patient and avoid damage to the stimulator, never increase the intensity
(amplitude) above 20 mA when testing for a possible wire breakage. For more information, do not hesitate
to contact your point of sale or authorized distributor.
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