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EA Elektro-Automatik GmbH
Helmholtzstr. 31-37 • 41747 Viersen
Germany
Fon: +49 2162 / 3785-0
Fax: +49 2162 / 16230
www.elektroautomatik.de
ea1974@elektroautomatik.de
PSI 9000 WR 3U Slave Series
We recommend to install updates only if...
•
an imminent problem with your device can directly be solved, especially if we suggested to install an update
during a support case
•
a new feature has been added which you definitely want to use. In this case, the full responsibility is transferred
to you.
Following also applies in connection with firmware updates:
•
Simple changes in firmwares can have crucial effects on the application the devices are use in. We thus recom
-
mend to study the list of changes in the firmware history very thoroughly.
•
Newly implemented features may require an updated documentation (user manual and/or programming guide,
as well as LabView VIs), which is often delivered only later, sometimes significantly later
5.
Contact and support
5.1
General
Repairs, if not otherwise arranged between supplier and customer, will be carried out by the manufacturer. For this
the device must generally be returned to the manufacturer. No RMA number is needed. It is sufficient to package
the equipment adequately and send it, together with a detailed description of the fault and, if still under guarantee,
a copy of the invoice, to the following address.
5.2
Contact options
Questions or problems with operation of the device, use of optional components, with the documentation or soft-
ware, can be addressed to technical support either by telephone or e-Mail.
Address
Telephone
EA Elektro-Automatik GmbH
Helmholtzstr. 31-33
41747 Viersen
Germany
Technical support:
support@elektroautomatik.de
All other issues:
ea1974@elektroautomatik.de
Switchboard: +49 2162 / 37850
Support: +49 2162 / 378566