Element ELSW3917B, Instruction Manual

26

Before contacting the service technician, perform the following simple checks. If 

any problem still persists, unplug the LED TV and call for assistance.

PROBLEM

POSSIBLE SOLUTIONS

No sound and picture

•  Check that the main plug has been connected to a 

wall outlet.

•  Check that you have pressed the POWER on the 

front of the TV set.

•  Check the picture contrast and the brightness 

setting.

Red LED indicator lights

•  Set in standby mode. Press either the Power button 

or the Standby button on the remote control. 

Normal picture but no sound

•  Check the volume.

•  Sound muted? Press the MUTE button. 

•  Try another channel, the problem may be with the 

broadcast. 

•  Are the audio cables installed properly? 

The remote control does not 

work

•  Check to see if there are any objects between the 

TV and remote control causing obstruction. 

• 

Are batteries installed with correct polarity (+/-)?

•  Correct remote operating mode set: TV, VCR, etc?

•  Install new batteries. 

Power suddenly turns off 

•  Is the sleep timer set?

•  Check the power connection, power may be 

interrupted. 

•  No broadcast on the station tuned. 

Picture appears slowly after 

switching on 

•  This is normal, the image is muted during the product 

start up process. Please contact a service provider if 

the picture has not appeared after 5 minutes. 

Poor color or picture

•  Adjust the color in Menu option.

• 

Keep a sufficient distance between the product and 

the VCR.

•  Try another channel, the problem may be with the 

broadcast.

•  Are the VIDEO cables installed properly?

•  Activate any function to restore the brightness of the 

picture.

Horizontal/vertical bars or 

picture shaking

•  Check for local interference, such as an electrical 

appliance or power tool.

Blue screen 

•  Press the SOURCE button to select correct source.

Poor reception on 

some channels

•  Station or cable experiencing problems. Tune to 

another station.

•  Station signal is weak, reorient antenna for better 

reception.

•  Check for sources of possible interference. 

Lines or streaks in pictures

•  Check the antenna (change the direction of the 

antenna).

No output from one of the 

speakers

•  Adjust balance in the Menu option.

TROUBLESHOOTING