Elephant Robotics mechArm 270-M5, Manual

If you need to apply for warranty service, please contact our customer service first to confirm the detailed information.

●   

Return service is limited to goods not opened within 7 days after the receipt date of logistics of the products. The 

freight or other risks incurred in return shall be borne by the customer.

●   

Customers should provide the purchasing invoice and warranty card as the warranty certification when a 

warranty is being asked.

●   

Elephant Robotics will be responsible for the hardware faults of products caused by the normal using during the 

warranty period.

●  

 The warranty period starts from the date of purchase or the receipt date of the logistics.

●   

The faulty parts from the products will be owned by Elephant Robotics, and the appropriate cost will

be charged if necessary.

WARRANTY CARD

Purchaser

Order No.

Phone

Address                                                                                              Logistics Receipt Date

Product problem description

(Required)

：

Customer Information 

(Required)

：

If you need to apply for warranty service, please contact our customer service to confirm the detailed information. 

After 

confirmation, please fill in the card and send it back together with the product and the attached invoice. 

Note: Our 

company reserves the right to explain and modify the warranty card of this product within the scope of the law.

由用户拆卸后寄回并承担往返运费，我司免费更换(仅一次)

由用户拆卸后寄回，我司免费更换并承担往返运费(仅一次)

客户需自己重新购买

电子件 

保修期限

≤3个月

3-6个月

≥6个月

特别说明:

 在交付产品的保修期内，本公司仅对正常使用机器人时发生的故障进行免费修理。

但在以下情况下， 将对客户收取修理费用(即使在保修期内):

(1) 因不同于手册内容的错误使用以及使用不当而导致的损坏或故障 

(2) 客户未经授权进行拆卸导致的故障 

(3) 属于外壳等部件自然的消耗，磨损及老化 

(4) 因调整不当或未经授权进行修理而导致的损坏 

(5) 因地震、洪水等自然灾害导致的损坏 

因此，请严格遵照本手册及相关手册的指示对机器人进行操作。

我司免费提供新的零件，由客户自行承担运费(仅一次)

客户需自己重新购买

结构件，含外壳部分

保修期限

≤1年

≥1年

保修服务

保修服务