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engine manufacturer.
III. Procedure
•
Step 1:
On the date of purchase, the customer registers his/her purchase online by comple-
ting the registration card on
www.eliet.eu
. In addition, the enclosed registration card must be
completed on the day of purchase. The first part of the card has to be returned to ELIET within
one month. The customer is required to keep all remaining parts of the card along with the
purchase invoice for the duration of the warranty period.
•
Step 2:
In the event of a defect, the customer must have it verified by the authorised ELIET
dealer. If the dealer finds a manufacturing defect, they may invoke the warranty under the
terms specified.
•
Step 3:
Every warranty application must be accompanied by a completed official application
form. Dealers may request application forms from ELIET or from an ELIET importer/agent.
•
Step 4:
The dealer orders the parts necessary to perform the repairs. Next, the dealer faxes
the order form together with the completed warranty form and a copy of the registration card
to ELIET.
•
Step 5:
The warranty form must be stapled to the purchase invoice and sent to ELIET or an
ELIET importer/agent.
•
Step 6:
ELIET sends the parts ordered to the dealer under the regular delivery and payment
conditions.
•
Step 7:
The defective part will be examined by ELIET’s technical department prior to approving
or rejecting the warranty. ELIET reserves the right to unilaterally decide whether or not the cus-
tomer has complied with all the conditions applicable to the one or two-year warranty. Faulty
components automatically become the property of ELIET.
•
Step 8:
If a warranty claim is found to be valid, ELIET will credit the parts under warranty. Cus-
tomers are never entitled to a refund of labour costs.
IV. In the event of damage caused by transport:
• All goods are supplied ex works. Transport risks shall be borne by the customer. ELIET therefore
recommends checking the goods for damage on delivery.
• Any damage found must be detailed on the delivery form before signing. Make sure the driver
of the transport company puts his signature next to the details about the damage on your copy.
• In the absence of a written and signed statement on the delivery form, the transport insurance
company will not accept any liability.
• Claims for damages must be submitted to the carrier and shall include a copy of the delivery
form and a covering letter detailing your complaint.
• The damaged machine should be kept in its original condition until the carrier’s insurer has
performed an examination.
Summary of Contents for C550 ZR
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