WARNING
The projection screen frame is made of high-quality aluminum alloy and should be handled
with care.
Use a soft cloth with warm water to remove any spots on the screen surface.
To avoid damaging the screen material, never attempt to use any solutions, chemicals or
abrasive cleaners on the screen itself and never attempt to touch screen with your fingers or
sharps/abrasive objects.
Warranty Policy -
Manual, Tripod, Floor Pull-up, and Fixed Frame Screens
*Valid in the United States of America. All international claims must go through their
international distributor.
•
Two (2) year warranty on parts and labor from purchase date as follows (except for refurbished
units as specified below):
•
Refurbished units carry a 90-day parts and labor warranty.
•
Demo units or open box items are “AS IS” items and do not carry a warranty.
•
Each party will be responsible for one way shipping during the warranty return/exchange.
•
DOA (Defective on Arrival): Must be reported within 7 business days of receipt. An RMA
(Return Merchandise Authorization) number must be issued in order to process a replacement.
Elite Screens will replace the DOA (Defective on Arrival) unit with a brand new replacement
*(see exceptions below) after the DOA unit is received and/or confirmed defective. Once the
product is received, Elite Screens will send out a new *unit to the customer by ground service
(subject to inventory availability). Should a problem be reported after the 7-day grace period,
the item must be shipped to us for warranty repair.
•
Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days,
customer will be only be responsible for shipping and handling fees up to 30 days. If reported
after 30 days of receipt, customer is responsible for cost of the parts and shipping & handling
fees.
Please visit the link below for full warranty information
http://www.elitescreens.com
