What the Warranty Covers
Elive LLC (Company) warrants this Elive product
(see exclusions below) to the original purchaser against
defective material and workmanship that occurs during
normal in-home use for 12 months from the original
purchase date. The Company will, at the Company’s
option, either repair or replace same without charge (but
no cash refunds will be made). This warranty is limited to
replacement or repair of product only and does not cover
loss of aquarium life, personal injury, property loss, or
damage arising from
the use of the product.
Exclusions:
1. Damage resulting from accident, misuse, abuse, lack
of reasonable care, subjecting the product to any but
the specified electrical service, other than normal or
ordinary use of the product, subjecting the product to
abnormal working conditions or any other failure not
resulting from defects in materials or workmanship.
2. Damage resulting from modification, tampering with,
or attempted repair by anyone other than the Company.
3. Transfer of product to someone other than the
original consumer purchaser.
What you must do to enforce the warranty:
Contact the Company by telephone at
1-855-ELIVE18 / 1-855-354-8318
Or contact the Company by writing to
Elive LLC
2725 South Moorland Road Suite# 102
New Berlin, WI 53151
Attention: Warranty
Or contact the Company by email to
elivesupport@elivepet.com
Via website www.elivepet.com
You must pay any postage, shipping charges, insurance
costs and other expenses to return the product along with
the original cash register receipt to Elive LLC. However,
if the necessary repairs are covered by the warranty, the
Company will pay the return shipping charges to any
destination within the United States or Canada.
Limitation of implied warranties and exclusion
of certain damages:
The Company disclaims liability for incidental and
consequential damages for breach of any express or
implied warranty, including any implied warranty of
merchantability, with respect to this product. This writing
constitutes the entire agreement of the parties with
respect to the subject matter hereof: no waiver or
amendment shall be valid unless in writing signed by
the Company. Some states do not allow the exclusion
or limitation of consequential damages, so the above
limitation or exclusion may not apply to you.
Limited 12-Month Warranty
Elive LLC
2725 South Moorland Road, Suite 102
New Berlin, WI 53151
1.855.ELIVE.18 / 1.855.354.8318
elivepet.com
MADE IN CHINA
