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Doc No.
：
T202001006
Chapter 4 Quality Assurance
4.1 Product Quality Assurance
A limited warranty period of the ELITE collaborative robot is 12 months.
Suzhou Elite Robot Co., Ltd. should provide the necessary spare parts to replace or repair
relevant parts if the new equipment and its components are trapped in defects resulting from
manufacturing and/or poor materials within 12 months after entry into service (maximum of 15
months from shipment).
Suzhou Elite Robot Co., Ltd. shall possess the ownership of the equipment or components
replaced or returned to Suzhou Elite Robot Co., Ltd.
If the product is no longer under warranty, Suzhou Elite Robot Co., Ltd. shall reserve the right
of charging the customer for replacement or repair.
In case of defects of the equipment which is out of warranty, Suzhou Elite Robot Co., Ltd. shall
not be responsible for any damage or loss caused therefrom, such as loss of production or damage
due to other production equipments.
4.2 Disclaimer
If the equipment defect is caused by improper disposal or falling to comply with the relevant
information stated in the user manual, the “Product Quality Assurance” will be invalid.
The failure caused by the following circumstances shall not be covered by the warranty:
1. Installation, wiring and connection to other control equipments are not in line with the
industrial standards or not implemented in accordance with the requirements of the user manual.
2. Outside the specification or standards shown in the user manual during use.
3. This product is applied to the non-designated purposes.
4. The storage mode and operating environment are outside the specified scope (such as
pollution, salt damage and dewing) of the user manual.
5. The product is damaged as a result of improper transportation.
6. Damage due to the accident or impact.
7. The non-original parts and accessories are installed.
8. Damage as a result of modification, debugging or repair of the original parts by the third
party outside Suzhou Elite Robot Co., Ltd. or other integrators specified by Suzhou Elite Robot Co.,
Ltd.
9. Natural disasters, such as fire, earthquake, tsunamis, lightning stroke, gale and flood.
10. Failure outside the abovementioned circumstances and not caused by Suzhou Elite Robot
Co., Ltd.
The following circumstances should not be covered by warranty:
1. The date of production or the start date of the warranty cannot be identified.
2. Alteration of the software or internal data.
3. The failure cannot be reproduced, or Suzhou Elite Robot Co., Ltd. cannot identify the
failure.
