15
RETURN INSTRUCTIONS
RETURNS:
A.
Any return of defective merchandise to the manufacturer must be processed accordingly by first
contacting customer service (contact information shown below) to obtain an RA # (Return Authorization
Number). We will not accept any returns of merchandise without an applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these instructions if
you are returning the unit to Maxi-Matic USA:
1. Carefully pack the item in its original carton or other suitable box to avoid damage in
shipping.
2. Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code, daytime telephone number,
and
RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem you are having
(Enclose in an envelope and tape directly to the unit before the
box is sealed,) and
d) Any parts or accessories related to the problem.
3. Maxi-Matic USA recommends you ship the package U.P.S ground service for tracking
purposes. We cannot assume responsibility for lost or damaged products returned to us during
incoming shipment. For your protection, always carefully package the product for shipment and
insure it with the carrier. C.O.D shipments cannot be accepted.
4. All return shipping charges must be prepaid by you.
5. Mark the outside of your package:
MAXI-MATIC USA
18401 E. ARENTH AVE.
CITY OF INDUSTRY, CA 91748
6. Once your return has been received by our warehouse, Maxi-Matic USA will repair or replace
the product if it is defective in material or workmanship, subject to the conditions in
paragraph B.
7. Maxi-Matic will pay the shipping charges to ship the repaired or replacement
product back to you.
