Elo Touch Solutions EloPOS 15'' Series, User Manual

Page 1: ...USER MANUAL Elo Touch Solutions 15 All in one Touch computer ...

Page 2: ...rmation in this document is subject to change without notice Elo Touch Solutions Inc and its Affiliates collectively Elo makes no representations or warranties with respect to the contents herein and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo reserves the right to revise this publication and to make changes from time to time in the cont...

Page 3: ... of Contents Section 1 Introduction 3 Section 2 Installation 10 Section 3 Operation 12 Section 4 Options and Upgrades 21 Section 5 Technical Support 23 Section 6 Safety Maintenance 24 Section 7 Regulatory Information 27 Section 8 Warranty Information 36 ...

Page 4: ...rray of mounting options These hubs provide the flexibility need for peripheral you need for any application whether a customer facing display payment reader printer cash drawer barcode scanner or scale EloPOS has it covered From traditional POS to self service applications EloPOS delivers the durability needed to survive continuous public use and is backed by Elo s standard 3 year warranty Precau...

Page 5: ...User Manual EloPOS UM600232 Rev A page 4 of 37 EloPOS Layout EloPOS 15 Models ...

Page 6: ...User Manual EloPOS UM600232 Rev A page 5 of 37 ...

Page 7: ...vailable with the following touch technologies TouchPro zero bezel projective capacitive PCAP 2 Power Indicator LED The power indicator LED shows the state of the touch computer See Section 3 for more details 3 Stand Module The stand module is a robust design supporting Elo All in one touch computers 4 Edge Micro USB Port Accessory kit connections The EloPOS includes four edge USB ports on the dis...

Page 8: ... LAN Port provides up to 1 Gbps speed capability for networking 11 Kensington Lock Kensington Lock is a standard anti theft mechanism to secure the desktop to the desired mounting location The Kensington cable lock is not included 12 Serial Port COM1 RJ 45 Serial Port COM2 RJ 45 The serial port is a native RS 232 specification for RJ 45 interface connection 13 Power Connector DC IN To power up the...

Page 9: ...VOLTs and 24VOLTs i Remove the cover from the bottom of the stand module or the back of the touch computer to reveal the switch ii Slide the switch between 24V or 12V for the cash drawer power 16 12 Volt Powered USB Port The maximum power rating of the 12 Volt Powered USB would be limited to 12 Volts at 1 5 Amps 17 24 Volt Powered USB Port The 24 Volt Powered USB Port spec is design for all EloPOS...

Page 10: ...consumption which is not common for POS applications a Not exceed 156W for E2 models b Not exceed 115W for E3 models c Not exceed 106W for E5 models 18 USB 3 0 Port Two standard Super Speed USB 3 0 ports are available on the input output panel of the touch computer system 19 USB 2 0 Port Two USB 2 0 ports are available on the input output panel of the touch computer system ...

Page 11: ... present EloPOS Touchcomputer Power Cable US Canada Power Cable Europe 24 Volt Power Adaptor RJ45 to RS232 Serial Cable Quick Install Guide Security Cover Screws Cable Management kit EloPOS Touchcomputer Power Cable US Canada Power Cable Europe 24 Volt Power Adaptor RJ45 to RS232 Serial Cable Quick Install Guide Security Cover Screws Cable Management Kit ...

Page 12: ...l EloPOS UM600232 Rev A page 11 of 37 Adjusting the Display to a Suitable Position The touch computer provides tilt adjustment to the monitor for different deployment scenarios The tilt adjustment is shown below ...

Page 13: ...mputer Power LED The EloPOS has a Power LED indicating the state of the touch computer The table below shows LED state and corresponding color Touch Computer Status LED Status AC off Off Off mode Red Sleep mode Orange On Green Touching the screen will bring the system out of SLEEP mode similar to moving the mouse or pressing a keyboard key Ethernet LAN LED ...

Page 14: ...he initial setup of the operating system takes approximately 5 10 minutes Additional time may be needed depending on the touch computer hardware configurations and connected devices To set up the Microsoft Windows Operating System for the touch computer turn on the touch computer by pressing the power button and then follow the on screen instructions Elo has taken time to ensure all drivers are co...

Page 15: ...ediately In the event the HDD SSD recovery partition is accidentally deleted or becomes inaccessible you will need to use the recovery flash drive to recover your system The following procedures demonstrate how to use the utility to create a recovery flash drive 1 Right click the EloRestoreUtility icon on the Desktop and select Run as administrator 2 Click Start button to begin the process 3 Once ...

Page 16: ...d you shall see a window as shown below Click Format Drive to continue the process PLEASE NOTE THAT ALL DATA WILL BE LOST DURING THIS PROCESS 5 Click Create Restore Media to proceed This step will take 10 20 minutes depending on your system configurations and flash drive performance ...

Page 17: ...emove the flash drive and click Exit to exit the program 7 In case the system is crashed and you have to use the recovery flash drive reboot the system and press F11 several times to enter DeviceBoot Menu Then choose boot from flash drive 8 When the following UI is presented click Install Recovery Solution button ...

Page 18: ...mplete the installation process and then exit the program Note All data is deleted during the recovery process The user must back up files when necessary Elo Touch Solutions does not accept liability for lost data or software Note The end user must adhere to Microsoft s Licensing Agreement ...

Page 19: ...n recover your system by following the procedures below PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS Please be sure to completely backup all of your data settings and customer installed software before proceeding 1 Power off your system completely 2 Power on your system 3 When the following screen appears tap to select UEFI Recover Operating System ...

Page 20: ...2 Rev A page 19 of 37 4 The following User Interface UI will be presented 5 Select Restore OS The system will test your hardware automatically Once the process completes click Start button to perform the system recovery function ...

Page 21: ...ry process The user must back up files when necessary Elo Touch Solutions does not accept liability for lost data or software NOTE The end user must adhere to Microsoft s Licensing Agreement Reconfigure COM Port Order In some cases Windows may re arrange the order of EloPOS COM ports due to OS recovery a significant hardware change etc When this occurs Elo provides a COM port rename tool located i...

Page 22: ...01 Fingerprint reader with USB interface for all EloPOS configurations Magnetic Stripe Reader E001002 MSR with USB interface for all EloPOS configurations Rear Facing Customer Display Kit E001003 The vacuum fluorescent display VFD with USB interface for all EloPOS configurations 2D Scanner Barcode Scanner E926356 2D Barcode Scanner with USB interface for all EloPOS configurations 10 LCD Customer D...

Page 23: ...User Manual EloPOS UM600232 Rev A page 22 of 37 EMV Cradle Ingenico RP457 KIT E710930 The EMV Cradle Kit is designed for an Ingenico RP457c device for all EloPOS configurations ...

Page 24: ...ack 1 If the Power Status LED is orange red the unit may be in SLEEP HIBERNATE mode Press the power button to see if the display comes back 2 Check the internal cable connections and look for missing or damaged electrical components No Bootable Device Found 1 Confirm the product has loaded the OS 2 Storage device damage Try to swap with another new blank drive Abnormal No Touch Function 1 Check th...

Page 25: ...an unauthorized AC DC power adaptor may void your warranty Ensure that the system is maintained and runs within the specified environmental conditions listed below Be sure to disconnect the power source before disassemble the equipment The enclosure must be completely assembled while restoring the power input Wait one half hour after switching off before handling parts Environmental conditions for...

Page 26: ...POWER BRICK 24VOLT 180W Care and Handling The following tips will help keep your touch computer functioning at an optimal level Disconnect the AC power cable before cleaning To clean the unit except touchscreen use a clean cloth lightly dampened with a mild detergent It is important that your unit remains dry Do not get liquids on or inside the unit If liquid does get inside turn the unit offandha...

Page 27: ...m UL Directive The touch computer has a lithium battery included on the motherboard There is a risk of explosion if battery is replaced by an incorrect type Please dispose of used batteries according the region instructions Warning It is important that your touch computer remains dry Do not pour liquid into or onto your touch computer If your touch computer becomes wet do not attempt to repair it ...

Page 28: ...owing two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply w...

Page 29: ...ncluding interference that may cause undesired operation of the device L émetteur récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d Innovation Sciences et Développement économique Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 L appareil ne doit pas produire de brouillage 2 L appareil doit acc...

Page 30: ...erference with radio or television reception or any other device a Verify as an emission source by turning the equipment off and on If you determine that this equipment is causing the interference try to correct the interference by using one or more of the following measures i Move the digital device away from the affected receiver ii Reposition turn the digital device with respect to the affected...

Page 31: ... IT LV LT LU MT NL PL PT RO SK SI ES SE UK Operation frequency and radio frequency power are listed as below o WLAN 802 11a b g n ac 2400GHz 20 dBm EIRP 5150 5250GHz 23 dBm EIRP o Bluetooth 2 4GHz 9 5 dBm ECC DEC 04 08 The use of the frequency band 5 150 5 350 MHz is restricted to indoor operation because of the protection requirements of satellite services EC R TTE Directive EU Directive 2014 53 ...

Page 32: ...ujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada RF Exposure Information SAR This device has been tested and meets applicable limits for Radio Frequency RF exposure Specific Absorption Rate SAR refers to the rate at which th...

Page 33: ...User Manual EloPOS UM600232 Rev A page 32 of 37 ...

Page 34: ...7 Agency Certifications The following certifications and marks have been issued or declared for this system United State FCC UL Energy Star Canada IC Europe CE CB TUV Australia RCM Japan VCCI Argentina S Mark Brazil ANATEL Mexico NOM China CCC SRRC ...

Page 35: ...re 20 60 umidity 10 95 non condensing 2 It is encouraged and recommended that this product be recycled and reused according to local laws The product should not be thrown away casually China RoHS In accordance to Chinese law Management Methods for the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products the section below lists out the name and amount of the toxic an...

Page 36: ...控 体 机 有害物质 铅 水 镉 六价锫 多溴联苯 多溴二苯 醚 Pb Hg Cd Cr VI PBB PBDE 电缆组件 X 〇 〇 〇 〇 〇 玻璃外罩 X 〇 〇 〇 〇 〇 液晶面板 X 〇 〇 〇 〇 〇 金属框架 X 〇 〇 〇 〇 〇 塑胶盖 〇 〇 〇 〇 〇 〇 印制线路板 X 〇 〇 〇 〇 〇 本表格依据 SJ T 11364 的规定编制 〇 表示该有害物质在该部件所有均质材料中的含量均在 GB T 26572 规定的限量要求以下 X 表示该有害物质至少在该部件的某一均质材料中的含量超出 GB T 26572 规定 的限量要求 标志说明 根据 SJ T11364 的要求 电子信息产品标有以下污染控制标识 此产品在 10 年内不会对环境产生影响 ...

Page 37: ...User Manual EloPOS UM600232 Rev A page 36 of 37 Section 8 Warranty Information For warranty information go to http support elotouch com warranty ...

Page 38: ...____________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ _____________________________________________________________________________________________...

Page 39: ... our extensive range of Elo touch solutions go to www elotouch com or call the office nearest you North America Tel 1 408 597 8000 Fax 1 408 597 8001 elosales na elotouch com Europe Tel 32 0 16 70 45 00 Fax 32 0 16 70 45 49 elosales elotouch com Asia Pacific Tel 86 21 3329 1385 Fax 86 21 3329 1400 www elotouch com cn Latin America Tel 52 55 2281 6958 elosales latam elotouch com 2019 Elo Touch Solu...