Elo TouchSystems IntelliTouch SecureTouch, Manual

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Page 2: ...Elo IntelliTouch SecureTouch Touchscreen Guide Revision B P N 008212M Elo TouchSystems Inc 1 800 ELOTOUCH www elotouch com...

Page 3: ...sentations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo TouchSystems reserves the righ...

Page 4: ...ii...

Page 5: ...g such notice Buyer shall package the allegedly defective Product in its original shipping carton s or a functional equivalent and shall ship to Seller at Buyer s expense and risk Within a reasonable...

Page 6: ...INCIDENTAL DAMAGES Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to i assessing the suitability for Buyer s intended use of the Pro...

Page 7: ...2 32 Safety Information 2 32 Summary of Installation Steps 2 33 Unpacking the Touchscreen 2 33 Testing the Monitor 2 33 Disassembling the LCD Monitor 2 34 Definition of Terms 2 34 Tools and Equipment...

Page 8: ...ix B Specifications B 61 IntelliTouch Touchscreens B 62 IntelliTouch 2500U USB Controller B 64 LED Diagnostic Characteristics B 68 Agency Approvals B 68 2500U USB Controller Drawings B 69 IntelliTouch...

Page 9: ...ts for the IC1 Cable A 57 DB9 and DB25 Connector Pin Positions A 60 P2 USB board mounted header and cable mounted plug B 66 Pin diagram for touchscreen connector P3 as viewed from connector mating sur...

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Page 11: ...mes B 66 IntelliTouch touchscreen connector pin numbers and signal descriptions B 67 Power connector P4 pins and signal descriptions B 67 Serial Connector P2 signal names and functions B 73 Serial sig...

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Page 13: ...he display Because there are no layers or coatings on the glass as with other technologies the IntelliTouch touchscreen is extremely durable and allows a clear sharp image IntelliTouch touchscreen fea...

Page 14: ...generated by the transmitting transducers mounted in the corners of the touchscreen A set of reflector stripes reflects these waves across the active area of the glass and to the receiving transducer...

Page 15: ...se signals into the reference waveform to ignore the contaminants If the contamination is removed the controller relearns the reference signal Figure 1 2 IntelliTouch controller Because of the stabili...

Page 16: ...driver Elo can supply all the touchscreen related information you will need to write your own driver for any type of system including UNIX workstations real time systems and embedded systems For the...

Page 17: ...a qualified person Read this entire chapter before attempting a touchscreen installation Follow the procedure carefully work with the power off and the unit unplugged observe all warnings and wear pro...

Page 18: ...6 Design Considerations for CRTs and LCDs in order to optimize your touchmonitor performance Design Considerations for CRTs and LCDs Before designing an LCD or a CRT touchmonitor you should consider t...

Page 19: ...unit is sealed Any installation must avoid heat rise that exceeds the touchscreen specification Bezel Design The following graphic displays some bezel ideas in order to help you mount the bezel to th...

Page 20: ...t problem and allows for variation in touchscreen mounting position CRT Integration Safety Information Before proceeding with the installation prepare a padded work surface A plastic waste basket is r...

Page 21: ...he 2500U which is the Elo internal IntelliTouch USB controller 2500U Part number 714259 000 Suggested Tools Along with a copy of the monitor manufacturer s manual the following list of tools may be ne...

Page 22: ...gure 2 3 Typical IntelliTouch Touchscreen Installation Most displays require complete disassembly including removal of the CRT to install a touchscreen Disassembling the display can be a dangerous pro...

Page 23: ...splay by running it overnight Check for acceptable color linearity brightness contrast distortion and other QC tests Disassembling the Monitor Disassemble the monitor on a large well lit work surface...

Page 24: ...ched could crack the tube resulting in loss of vacuum or implosion of the tube Either result destroys the CRT Implosion collapse of the glass inward caused by the high vacuum inside the tube followed...

Page 25: ...e the Electronic Chassis Continue disassembling the display until the face of the CRT is completely exposed The degree of disassembly required will vary from display to display Normally the next step...

Page 26: ...may result in mechanical damage later especially in shipping It may also cause electrical damage from shorts between live components on the chassis such as heat sinks or uninsulated component leads an...

Page 27: ...the bezel without modifications to the bezel Modifications if necessary should be done without compromising the mechanical integrity of the display Lay the touchscreen face down in the bezel being car...

Page 28: ...urvature ROC of each surface matches well If both of these conditions are not met you may not have the proper touchscreen for the display Most color displays have standard size CRT s with standard ROC...

Page 29: ...lly a natural cavity for it If there is not enough space for the coil you may have to provide additional setback for the CRT It may also be possible to relocate the coil to the bell side of the CRT No...

Page 30: ...excess cable with tie wraps 2 Ensure the display and touchscreen and are clean before installation Use black background to ensure fingerprints and smudges are not visible Compressed air is best to rem...

Page 31: ...re ready to adhere the touchscreen to the display Figure 2 4 Proper placement of adhesive tape to the touchscreen In general the adhesive tape should be set back slightly from the edge of the active a...

Page 32: ...w tape 4 Place touchscreen on CRT straight and centered 5 Peel off 3 cm of tape backer in two opposite corners Fold to make tabs 6 Pull back on tab to remove tape backer from under touchscreen while p...

Page 33: ...uch controller you need to ensure the following design conditions Ensure there is space for the controller and the cable headers Note that cable routing may contribute to noise and crosstalk Make sure...

Page 34: ...for cable headers 2 Evaluate the back case of the monitor to determine the best position for the DB9 female connector A hole for this connector may be furnished in a variety of ways a mounting the co...

Page 35: ...e power connector P4 pin 8 does not need to be connected Likewise do not connect the Reset and LED Remote lines unless you have provided the appropriate circuits The microprocessor pin that drives the...

Page 36: ...protects the user in case a wiring fault develops in the display If the DB9 connector shell is not already grounded attach the ground wire supplied in the kit to one of the DB9s mounting screws and th...

Page 37: ...ller 1 Determine supply power source to the controller The controller requires 5 Vdc regulated power 0 25 Vdc with 100 mA typical Average power dissipation is 0 7 W CAUTION Before making any attempt t...

Page 38: ...70450 Amp AMPMODU Mod IV product line or Berg mini latch housing with Mini PV pins Connect a power supply to the harness and then to AC If none of the above options are practical you must use either...

Page 39: ...observe this caution may destroy the monitor or seriously impair monitor performance Follow these steps to install the IntelliTouch 2500U USB controller 1 Evaluate the monitor for proper positioning o...

Page 40: ...cable harness to the 2x5 male connector at P4 on the controller Connect the other end to a power source If a suitable 5 Vdc power source cannot be found inside the display use a dedicated power supply...

Page 41: ...s additional shielding and different grounding techniques as needed Also attach all excess cable service loops as close to the chassis as practical to reduce noise emissions Reassembling the Monitor W...

Page 42: ...embling the display as the reassembly of the back case can be tedious If mistakes have been made corrections are easier to make if the covers are still off Next label the monitor with information abou...

Page 43: ...me retardant material System Evaluation As the IntelliTouch system gain is dynamic and responds to a changing environment quickly the application of a seal to the system typically produces no user per...

Page 44: ...dangerous and an accident is potentially lethal Therefore the procedure should only be performed by a qualified person Read this entire chapter before attempting a touchscreen installation Follow the...

Page 45: ...in the corners are especially fragile Although the transducers may be recessed from the edge of the glass do not handle them unless inspection is necessary Note the location of the transducers and wir...

Page 46: ...nnel Definition of Terms MONITOR The term monitor refers only to the monitor television or other display that is defined in specific monitor s integration BEZEL The term bezel refers to a specific par...

Page 47: ...n and glue sticks Zip ties Razor knife Required Parts for Serial Connection IntelliTouch RS 232 controller part number 351077 000 IntelliTouch touchscreen Monitor Double sided adhesive tape Internal s...

Page 48: ...components Group screws and other hardware in small containers or in specific areas on the work surface as you remove them in relation to the part of the display where you are working If you complete...

Page 49: ...6 for possible alternatives Removing the LCD 1 Continue disassembling the display until the face of the LCD is completely exposed The degree of disassembly required will vary from display to display 2...

Page 50: ...and struts inside the bezel Cutting does not usually cause difficulties although the stiffness of the bezel may be reduced slightly Try not to cut into the posts of any attachment screws Generally a...

Page 51: ...ent space in the bezel to allow the touchscreen face to rest against the lip of the bezel with the lip touching the active region of the touchscreen However the transducers should not be in contact wi...

Page 52: ...he adhesive tape and align the touchscreen on the display Now press the touchscreen firmly against the LCD Inspect your results carefully for alignment trapped dust or lint and a good seal between the...

Page 53: ...positioned so that it makes contact with the touchscreen within the active area It is not acceptable for the sealing foam to contact the reflector arrays See page 30 for details Spacing the LCD from...

Page 54: ...ient space for cable headers Also choose a location that allows the cables to be installed with adequate slack and provides for easy access during installation 2 If possible mount the controller direc...

Page 55: ...e controller Make sure there is sufficient space for cable headers 2 Choose a location that allows the cables to be installed with adequate slack and provides tor easy access during installation 3 If...

Page 56: ...the circuitry of the display Insure that the source can sustain the additional load requirements placed on it by the controller An acceptable source should be able to supply an addition 100ma with out...

Page 57: ...es for easy access during installation 2 Find a suitable 7 30Vdc power source on the circuitry of the display Insure that the source can sustain the additional load requirements placed on it by the co...

Page 58: ...ting to a non grounded location attach a grounding cable to one of the jackscrews and terminate to ground 3 Connect the 2x5 header of the RS 232 output cable part number 942741 000 to connector P2 of...

Page 59: ...ss cable with zip ties and secure 5 Label the monitor to indicate that an IntelliTouch 2500U controller has been installed inside the display Figure 2 13 Horizontal escutcheon plate Re assembling the...

Page 60: ...2 48 I n t e l l i T o u c h S e c u r e T o u c h G u i d e...

Page 61: ...tware or hardware Do not confuse display problems with touchscreen problems the two are unrelated Software problems are determined by a basic hardware functionality test If the hardware transmits touc...

Page 62: ...exist the touchscreen system will probably function if the display power switch is on Software Troubleshooting Before beginning software troubleshooting verify that the touchscreen hardware is workin...

Page 63: ...eo alignment in text mode rather than graphics mode Also see Calibration Problems in the DOS and Windows Driver Guide for additional information Hardware Troubleshooting Troubleshooting the touchscree...

Page 64: ...operates at 9600 baud Using the COMDUMP Utility COMDUMP is a DOS utility included with most Elo driver software and available at www elotouch com Use COMDUMP to verify basic controller functionality...

Page 65: ...mat as follows In this mode the first four bytes in each packet will be decreasing followed by a zero byte and a byte from 00 to 0F hex The Z value byte 6 will be 00 when you lift your finger Byte Des...

Page 66: ...cable and commonly available insulation displacement connectors IDCs may be used Pin positions and signals are given below See page 60 for DB9 and DB25 connector pin positions Figure A 1 Pin positions...

Page 67: ...nector at the computer end The jumper combinations that may be required to make an RS 232 port work are beyond the scope of this manual Consult your computer manual for more information If a breakout...

Page 68: ...sducer and the wires soldered to it see Figure A 1 Transducer and Wedge Assembly Broken wires near the transducers should be obvious but broken or cracked transducers may be difficult to see Transduce...

Page 69: ...page 60 for DB9 and DB25 connector pin positions EC2 Cable This cable connects the back of a touch monitor to an external controller It is a straight through cable and all nine pins are used Check thi...

Page 70: ...e self test results are displayed by most Elo driver software During normal operation the LED also indicates controller host communication is in progress When the touchscreen is touched the LED should...

Page 71: ...nostic code displayed in the form AA BB The AA byte is defined below The BB byte is the same as the 4035 controller defined above in Table A 1 Table A 3 The IntelliTouch Serial Controller 2500S bit po...

Page 72: ...i T o u c h S e c u r e T o u c h G u i d e DB9 and DB25 Connector Pin Positions The following figure is useful when locating pin positions on DB9 and DB25 connectors Figure A 4 DB9 and DB25 Connecto...

Page 73: ...ications are controller dependent Refer to the IntelliTouch Touchscreen Products brochure or the Technical Reference Manual for your controller for these additional specifications IntelliTouch product...

Page 74: ...6 x 4096 touch points approximately 400 touch points per linear inch Touch Activation Force Typically 2 to 3 ounces 55 to 85 grams Surface Durability Surface durability is that of glass Mohs hardness...

Page 75: ...ss cleaners Gasoline Kerosene Vinegar Electrostatic Protection When tested per IEC 801 2 150 pF and 150 the touchscreen shall withstand 20 air discharges of 15 kV distributed randomly across the activ...

Page 76: ...midity Operating 10 to 90 RH non condensing Storage Same Operating Altitude 10 000 feet Shock and Vibration Three axis sine wave 50Hz to 2kHz 1G 2 minutes Octave with dwell on resonance ESD Per EN 610...

Page 77: ...The header is compatible with insulation displacement cable IDC connectors such as Berg series 71600 series 71602 series 66900 and series 66902 Molex style 40312 Amp series 746285 and series 746288 r...

Page 78: ...or P3 as viewed from connector mating surfaces Figure B 3 Power connector board mounted header and cable mounted plug 2 1 VBUS D D GND board mounted receptacle cable mounted plug 4 3 1 4 2 3 P2 pin nu...

Page 79: ...eld none 2 connector key Y rcv 3 Y xmt 4 Y rcv 5 Y xmt 6 analog ground analog gnd 7 analog ground X xmt 8 analog ground X rcv 9 X xmt 10 X rcv 11 none 12 connector key Signal name P4 pin Signal functi...

Page 80: ...ified as components Elo controllers have been tested for compliance with FCC Part 15 Class B limits Depending on the application it may be necessary to pay special attention to system grounding and sh...

Page 81: ...B 69 2500U USB Controller Drawings Figure B 4 2500U USB Controller top view Figure B 5 2500U USB Controller thru hole locations...

Page 82: ...B 70 I n t e l l i T o u c h S e c u r e T o u c h G u i d e Figure B 6 2500U USB Controller bottom view Figure B 7 2500U USB Controller side view Note Side view values represent typical dimensions...

Page 83: ...ordinate report Reliability MTBF greater than 300 000 hours per MIL HDBK 217 F2 using the parts stress calculation method for ground benign environment with an ambient temperature of 25 C Environments...

Page 84: ...s cabled to an IDC DB 9 connector the interface assumes a DCE configuration as described in ANSI EIA TIA 232 E Touchscreen connector P3 and signal descriptions The touchscreen connector P3 is a dual r...

Page 85: ...ound n u n c 10 n u connector key Parameter Value Applicable Signals1 1 Signals defined in Table 1 Serial Connector P2 signal names and functions EIA 232 subsec Minimum ON state input voltage2 2 Measu...

Page 86: ...iagram for power connector P4 as viewed from connector mating surfaces Board mounted header Cable applied plug 1 2 11 12 1 2 11 12 Signal name P3 pin Signal function Chassis 1 frame ground for cable s...

Page 87: ...function Regulated Pwr 1 5 volts DC 5 Pwr Com 2 Supply voltage common reserved 3 no connection allowed Pwr Com 4 Supply voltage common LED Remote1 1 Source impedance is 500 ohms to Vcc Current drive...

Page 88: ...Information Technology Equipment Including Business Equipment Elo controllers are TUV Bauart certified as components Elo controllers have been tested for compliance with FCC Part 15 Class B limits De...

Page 89: ...B 77 Drawings Figure B 11 2500S Serial Controller top view Figure B 12 2500S Serial Controller bottom view...

Page 90: ...B 78 I n t e l l i T o u c h S e c u r e T o u c h G u i d e Figure B 13 2500S Serial Controller Figure B 14 2500S Serial Controller side view Note Side view values represent typical dimensions...

Page 91: ...e Pack for surface wave 538635 000 2310 European Tabletop Cable Pack for surface wave 694469 000 2310MX Macintosh Tabletop Cable Pack for surface wave 298361 000 2310MX Internal Power Mount Cable Pack...

Page 92: ...ct monitor to host computer 775252 000 USB connector cable 72 inch length to connect monitor to host computer 451043 000 Touchscreen cable for external controller 72 in DB9M to DB9F goes from back of...

Page 93: ...aling foam IntelliTouch closed cell polyolefin foam black with adhesive 969637 000 1 32 x 3 16 x 300 Sealing foam IntelliTouch closed cell polyolefin foam black with adhesive 831315 000 1 8 x 108 Doub...

Page 94: ...235 000 IntelliTouch 14 spherical clear touchscreen 980403 000 IntelliTouch 14 spherical antiglare touchscreen 536385 000 IntelliTouch 14 spherical clear touchscreen 594597 000 IntelliTouch 14 spheric...

Page 95: ...of the screen image curve in the same direction C Convergence The ability of the monitor to correctly align the red green and blue components of an image on the screen Convergence problems are often v...

Page 96: ...of the image caused by low refresh rate Frequency Defines the number of events during a time period Hertz Hz is a measurement of frequency G Graphics Mode A scanning mode in which greater number of d...

Page 97: ...re distorted in one area of the screen than in another This is sometimes caused by poor voltage regulation in the monitor s electronics Low Emission A characteristic of a monitor that has special shie...

Page 98: ...uency monitor can be set at all the video modes that are currently in use today e g CGA EGA VGA SVGA etc Multiple Scanning Monitor See Multiple Frequency Monitor N Non glare a term used to describe th...

Page 99: ...d by poor convergence S Scan The process by which an image is developed The electron beams excite the phosphor on the monitor screen dot by dot and line by line The faster the scanning the more stable...

Page 100: ...dots and how active each dot is U UVGA Ultra Video Graphic Array It refers to 1024 by 768 resolution V Vertical Refresh Rate See Refresh Rate Vertical Scanning The movement the electron beam traces ac...

Page 101: ...or problems 2 16 COMDUMP program A 51 Component Installation 2 5 Connectors and Pin Definitions 2500S serial controller B 64 Construction 2500S serial controller B 64 Construction IntelliTouch Touchsc...

Page 102: ...ty iii IntelliTouch 2500S Serial Controller B 71 IntelliTouch 2500U USB Controller B 64 IntelliTouch Controller 1 3 IntelliTouch Serial Controller 2500S A 59 IntelliTouch Serial Controllers A 58 Intel...

Page 103: ...2 29 warning cable reconnection 2 30 Safety Information 2 5 Safety Information CRT Integration 2 8 Safety Information flat panel display 2 32 SAWDUMP A 52 Sealing 2 41 Sealing Material Selection 2 31...

Page 104: ...ss A 49 U UL Compliance B 63 Underwriters Laboratory UL compliance 2 30 Unpacking the Touchscreen 2 11 Unpacking the Touchscreen Flat Panel 2 33 USB Output Connector 2500S serial controller B 64 Using...

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