ELSA ECOMO 19M99, Manual

ELSA ECOMO 19M99

29

ELSA-ServiceDirect for 

ELSA ECOMO

 ™

Monitors

3

-

Year Warranty Including ELSA-Onsite 

As of the purchase date 01.01.1998, ELSA grants a three-year warranty on 

ELSA

ECOMO

1)

 monitors including ELSA-ServiceDirect.  ELSA strives to offer its customers top

product quality with its extensive quality assurance measures.  If, however, the customer
makes a complaint, this service program guarantees perfect support and repair proce-
dures to minimize any inconvenience.  As well as repairs carried out free of charge, the
following ServiceDirect services are offered within the extended scope of the warranty.

ELSA-Onsite:  3 years of onsite service for ELSA monitors—free of charge 

You can avail of the numerous advantages of our onsite services for 

ELSA ECOMO

 mon-

itors throughout Europe

2)

.  If you discover a fault with your monitor, you first contact our

support team.  If your monitor requires repairs within the warranty period of three years,
you are provided with a replacement unit within 24 hours

3)

 which we deliver to your

workplace.  Your repaired monitor will be returned to you as soon as possible.  The advan-
tage of this offer is that you have no downtime or transport expenses.  ELSA's customer
service ensures that all transporting procedures are dealt with in the correct manner.

Your direct contact partner at ELSA-ServiceDirect

As an ELSA customer, you will receive support and advice from ELSA's customer service
at all stages of the warranty services being carried out.

The ELSA support hotline is the first number to dial if you discover a 
malfunction or fault on your monitor.

ELSA Monitor Support Hotline

+49-(0)241-606-6135

If you have general questions on ServiceDirect, on the progress of 
repair work, contact the ELSA service hotline.

ELSA Service Hotline

+49-(0)241-606-5112

1) Applies to all 

ELSA ECOMO monitors purchased after January 1, 1998.

2) For

 ELSA ECOMO 21H97, a 4 week DoA warranty is granted outside of Germany instead.

3) Provided that the complete documentation reaches the ELSA support team by 11.00 a.m. by mail or directly via the computer graphics faxline— Tel.:
+49-(0)241-606-6399.  Please note that warranty services are only granted for faults which are covered within the framework of our General Terms of
Warranty, valid for the Federal Republic of Germany (refer to our Internet site: www.elsa.com).

If the ELSA service cannot find fault with the unit claimed to be defective, we will invoice you for DM 200 plus V.A.T. to cover inspection costs and
replacement of the unit.