ELSA TanGo 1000, User Manual

Appendix: Warranty Conditions

ELSA TanGo 1000

   Operating Manual   © 1997 ELSA GmbH

41

E

Warranty Conditions

This warranty is given to purchasers of ELSA products in addition to the warranty conditions provided by law and in
accordance with the following conditions:

1. Warranty coverage

a) The warranty covers the equipment delivered and all its parts.  Parts will be replaced free of charge if, despite

proven proper handling and adherence to the operating instructions, these parts became defective due to
fabrication and material defects.  Operating manuals and possibly supplied software are excluded from the
warranty.

b) Material and service charges shall be covered by us, but not shipping and handling costs involved in transport to

the service station.

c) Replaced parts become property of ELSA.
d) ELSA are authorized to carry out technical changes (e.g. firmware updates) beyond repair and replacement of

defective parts in order to bring the equipment up to the current technical state.  This does not result in any
additional charge for the customer.  A legal claim to this service does not exist.

2. Warranty period

The warranty period is 36 months for color monitors, data communications and computer graphics products.  It begins
at the day of delivery from the authorized ELSA dealer.  Warranty services do not result in an extension of the
warranty period nor do they initiate a new warranty period.  The warranty period for installed replacement parts ends
with the warranty period of the device as a whole.

3. Warranty procedure

a) If defects appear during the warranty period, the warranty claims must be made immediately, at the latest within

a period of 7 days.

b) In the case of any externally visible damage arising from transport (e.g. damage to the housing), the transport

company representative and ELSA should be informed immediately.  On discovery of damage which is not
externally visible, the transport company and ELSA are to be immediately informed in writing, at the latest within
7 days of delivery.

c) Only authorized ELSA dealers may accept warranty claims.  ELSA will supply the purchaser with a list of names

and addresses of authorized dealers on request.

d) Transport to and from the location where the warranty claim is accepted and/or the repaired device is exchanged,

is at the purchaser's own risk and cost.

e) Warranty claims are only valid if a copy of the original purchase receipt is returned with the device.

4. Suspension of the warranty

All warranty claims will be deemed invalid
a) if the device is damaged or destroyed as a result of acts of nature or by environmental influences (moisture,

electric shock, dust etc.);

b) if the device was stored or operated under conditions not in compliance with the technical specifications;
c) if the damage occurred due to incorrect handling, especially to non-observance of the system description and the

operating instructions;

d) if the device was opened, repaired or modified by persons not authorized by ELSA;
e) if the device shows any kind of mechanical damage;