Chapter 6: Troubleshooting
74
Safety guidelines
While troubleshooting your computer, follow these safety
guidelines:
First steps
If you have problems with your computer, try these things
first:
•
Make sure that the power cord is connected to your
computer and an AC power outlet and that the power
outlet is supplying power.
•
If you use a power strip or surge protector, make sure
that it is turned on.
•
If a peripheral device does not work, make sure that all
connections are secure.
•
Make sure that your hard drive is not full.
•
If an error message appears on the screen, write down
the exact message. The message may help Customer
Care in diagnosing and fixing the problem.
•
If you added or removed peripheral devices, review the
installation procedures you performed and make sure
that you followed each instruction.
•
If an error occurs in a program, see the program’s
printed documentation or the online help.
Warning
Never open your computer case while your computer is turned on and
while the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see
“Preventing static electricity discharge” on page 34
.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
Help
For more information about troubleshooting, click
Start
, then
click
Help and Support
. Type the keyword/phrase
troubleshooting
in the
Search Help
box, then press E
NTER
.
Summary of Contents for H5082
Page 1: ...Computer Reference Guide Guide du matériel de l ordinateur ...
Page 2: ......
Page 10: ...Chapter 1 About This Reference 4 ...
Page 11: ...Chapter 2 5 Checking Out Your Computer Front Back ...
Page 16: ...Chapter 2 Checking Out Your Computer 10 ...
Page 122: ...Appendix A Legal Notices 116 ...
Page 132: ...126 Index ...
Page 133: ...Computer Reference Guide Guide du matériel de l ordinateur ...
Page 134: ......
Page 142: ...Chapitre 1 À propos de ce guide 4 ...
Page 143: ...Chapitre 2 5 Vérification de votre ordinateur Avant Arrière ...
Page 148: ...Chapitre 2 Vérification de votre ordinateur 10 ...
Page 172: ...Chapitre 3 Installation et initiation 34 ...
Page 198: ...Chapitre 4 Mise à niveau de votre ordinateur 60 ...
Page 250: ...Chapitre 6 Dépannage 112 ...
Page 260: ...Annexe A Informations légales 122 ...
Page 270: ...132 Index ...
Page 271: ......