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DD640, DD670, DD860, and DD890 Disk Drive Replacement

Note:

If the amber LED is on (alert or fault) and the disk drive is also powered on (blue), 

the combination of the two colors is light purple (fuchsia).

Preparing for Disk Drive Replacement

Caution:

Only trained and qualified personnel should install or replace this equipment.

Identify the failed disk drive

To display the disk drive hardware status, use the 

disk show reliability-data

 

command. The display is similar to the following. The first twelve entries in the display 

are the twelve disk drives in the chassis (for a DD670 system or a 12-drive DD640 

system):

#

 disk show reliability-data

      Disk         ATA Bus   Reallocated   Temperature
      (enc/disk)   CRC Err   Sectors
      ----------   -------   -----------   -----------
      1.1          0         0             32 C   90 F
      1.2          0         0             32 C   90 F
      1.3          0         0             32 C   90 F
      1.4          0         0             32 C   90 F
      1.5          0         0             33 C   91 F
      1.6          0         0             33 C   91 F
      1.7          0         0             32 C   90 F
      1.8          0         0             31 C   88 F
      1.9          0         0             33 C   91 F
      1.10         0         0             33 C   91 F
      1.11         0         0             33 C   91 F
      1.12         0         0             32 C   90 F
      ----------   -------   -----------   -----------
      12 drives operating normally.

Notes:

DD860 or DD890 output shows only information about its four disk drives. A 

DD640 7-drive system shows only information about its seven disk drives.

Always replace a failed disk drive as soon as possible. A DD860 or DD890 system 

can run with two live disk drives and no spare, but another disk drive failure 

disables the system. A DD640 system has one hot spare and either 6 or 11 usable 

disks in a RAID-6 configuration and a DD670 has one hot spare and 11 usable 

Table 2: 

Disk Drive Carrier LEDs

LED State

Description

Blue (bright) Disk drive present
Blue (dim or 

blinks)

Disk drive activity

Amber

Disk drive fault

Off (not lit)

No disk drive present

Summary of Contents for Data Domain DD670

Page 1: ...670 DD860 and DD890 Disk Drive Replacement Backup Recovery Systems Division EMC Data Domain 2421 Mission College Boulevard Santa Clara CA 95054 866 WE DDUPE 408 980 4800 775 0221 0003 Revision A Augus...

Page 2: ...IES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Use copying and distribution of...

Page 3: ...nd DD890 systems This document covers the topics shown in the following table You can also go directly to the procedures indicated in the table below Related Documentation Page 4 Tools and Supplies Ne...

Page 4: ...roduct Documentation and then perform the following steps a Select the Data Domain model from the Platform list and click View b On the row for the correct Data Domain operating system DD OS version c...

Page 5: ...nk carriers Figure 1 DD640 and DD670 Disk drive numbers Figure 2 DD860 and DD890 Disk Drive Numbers Note Some Data Domain systems have less than 12 disks All disk drive bays must contain a carrier wit...

Page 6: ...1 1 0 0 32 C 90 F 1 2 0 0 32 C 90 F 1 3 0 0 32 C 90 F 1 4 0 0 32 C 90 F 1 5 0 0 33 C 91 F 1 6 0 0 33 C 91 F 1 7 0 0 32 C 90 F 1 8 0 0 31 C 88 F 1 9 0 0 33 C 91 F 1 10 0 0 33 C 91 F 1 11 0 0 33 C 91 F...

Page 7: ...rive Remove the failed disk drive 1 If the disk drive that you want to replace is not marked as Failed in output from the disk show state command use the following command with the correct disk id to...

Page 8: ...the handle Use care to avoid excessive force that could damage the replacement disk drive Note If the disk exhibits excessive force to install remove the disk drive from the bay and repeat the install...

Page 9: ...t the disk drive replacement is done autosupport send 8 Return the failed or replaced disk drive to Data Domain Reuse the packaging from the new disk drive and use the included prepaid waybill for shi...

Page 10: ...10 DD640 DD670 DD860 and DD890 Disk Drive Replacement...

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