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DD640, DD670, DD860, and DD890 Disk Drive Replacement

4.

Pull on the handle to slide the failed disk drive out about an inch, until it is 

disengaged from the backplane.

5.

Carefully remove the disk drive from the chassis. 

Install the replacement disk drive

Caution:

Allow a minimum of at least one minute between removal of the old disk and 

insertion of the new disk.

1.

Remove the replacement disk drive from the packaging and remove the disk drive 

from the antistatic bag.

2.

On the replacement disk drive carrier, make sure that the handle is pulled open.

3.

With the disk drive carrier handle in the open position, carefully slide the disk drive 

carrier all the way into the same disk drive bay location in the chassis until it stops. 

4.

Use the handle to push the carrier until it docks in the chassis, then close the handle. 

Use care to avoid excessive force that could damage the replacement disk drive. 

Note:

If the disk exhibits excessive force to install, remove the disk drive from the bay 

and repeat the installation.  Never force-fit the drive into the chassis.

5.

If the disk drive still shows as failed, enter the following command (with the correct 

disk-id

):

disk unfail 

<enclosure id> <disk-id>

6.

Use the following command to check that the system recognizes the disk drive. In the 

command display, the disk drive 

State

 should be 

spare

 or the 

Additional Status

 

should be 

reconstructing

.

Note:

A DD640 7-disk system displays information for only seven drives. The DD860 

and DD890 displays information for only four disk drives.

Enclosure 1 in the following display is representative of the DD640 or DD670, twelve disk 

drive systems. Enclosure 2 displays information for external shelves.

disk show state

Enclosure   Disk

            1  2  3  4  5  6  7  8  9  10 11 12 13 14 15

---------   ---------------------------------------------

1           .  .  .  .  s  .  .  .  .  .  .  .

2           .  .  .  .  .  .  .  .  .  .  .  .  .  s  .

---------   ---------------------------------------------

Legend   State          Count

------   ------------   -----

.        In Use Disks   25

s        Spare Disks    2

------   ------------   -----

Total 27 disks

Summary of Contents for Data Domain DD670

Page 1: ...670 DD860 and DD890 Disk Drive Replacement Backup Recovery Systems Division EMC Data Domain 2421 Mission College Boulevard Santa Clara CA 95054 866 WE DDUPE 408 980 4800 775 0221 0003 Revision A Augus...

Page 2: ...IES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Use copying and distribution of...

Page 3: ...nd DD890 systems This document covers the topics shown in the following table You can also go directly to the procedures indicated in the table below Related Documentation Page 4 Tools and Supplies Ne...

Page 4: ...roduct Documentation and then perform the following steps a Select the Data Domain model from the Platform list and click View b On the row for the correct Data Domain operating system DD OS version c...

Page 5: ...nk carriers Figure 1 DD640 and DD670 Disk drive numbers Figure 2 DD860 and DD890 Disk Drive Numbers Note Some Data Domain systems have less than 12 disks All disk drive bays must contain a carrier wit...

Page 6: ...1 1 0 0 32 C 90 F 1 2 0 0 32 C 90 F 1 3 0 0 32 C 90 F 1 4 0 0 32 C 90 F 1 5 0 0 33 C 91 F 1 6 0 0 33 C 91 F 1 7 0 0 32 C 90 F 1 8 0 0 31 C 88 F 1 9 0 0 33 C 91 F 1 10 0 0 33 C 91 F 1 11 0 0 33 C 91 F...

Page 7: ...rive Remove the failed disk drive 1 If the disk drive that you want to replace is not marked as Failed in output from the disk show state command use the following command with the correct disk id to...

Page 8: ...the handle Use care to avoid excessive force that could damage the replacement disk drive Note If the disk exhibits excessive force to install remove the disk drive from the bay and repeat the install...

Page 9: ...t the disk drive replacement is done autosupport send 8 Return the failed or replaced disk drive to Data Domain Reuse the packaging from the new disk drive and use the included prepaid waybill for shi...

Page 10: ...10 DD640 DD670 DD860 and DD890 Disk Drive Replacement...

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